It seems like everyone is talking about the customer these days, but it hasn’t always been a top priority. Long viewed as a cost center by many businesses, customer service has been thrust into the spotlight during the pandemic. With so much uncertainty in the air, we are reaching out to businesses for help more than ever before.
Digital transformation has always been an integral part of corporate development. It has been a critical consideration for successful business growth since the 90s. It has become increasingly rampant this past year due to the pandemic, especially for boards. Digitalization has unlocked many opportunities for organizations. However, digitalization spans different regulatory regimes, and this can cause a lot of transversal challenges to businesses.
Despite having its numerous benefits, one major hurdle that comes with working with a Remote/Virtual Team is having to make them feel welcomed, building trust in them, and earning theirs as well. All of these are geared towards Work Health and Well-being, Team Performance, and Team Productivity. Therefore, this article focuses on describing ways to build trusted communication between employees in a remote team, why it is important, and what it affects.
With WhatsApps’s latest move to monetize data, personal users and businesses alike have become much more aware of the privacy element of the applications they use. Other major tech players and industry figures have even jumped on the news coverage to further highlight the issue. Apple has arguably taken on the role of privacy watchdog and has made bold statements about how damaging data harvesting is to the world.
Despite all of the changes to the workplace last year, one thing hasn’t changed—employees are still spending 60% of their time on work about work. These activities, like searching for information or chasing status updates, take time away from meaningful, strategic work that moves your organization forward. In 2018, we introduced Portfolios to help teams reduce work about work and organize their most important strategic initiatives with project portfolio management.
Interested in a toolkit for managing remote workers? Since COVID 19, many companies have allowed their employees to work from home. But if you’re new to remote work, figuring out how to manage your remote team can seem daunting. However, with the right remote work toolkit, managing your distributed team should be a piece of cake! In this article, we’ll show you the best tools to include in your managing remote workers toolkit and highlight their key features.
In this article, we’ll go through everything you need to know about chatbots. We’ll explain what a chatbot is, how it works, and why you need one. We’ll also go through information like: By the end of the article, you’ll know exactly what a chatbot is and how to get started using one. Let’s dive right in.
Throughout the pandemic, the collaboration tools market experienced a major boom with the rise of remote work. However, the recent acquisition of Slack by Salesforce has reinforced the growing separation between workplace tool suites and specialized collaboration tools. Suites have become “one-stop-shop” solutions that can fill multiple functions for companies and employees, which brings into question, what value is there for niche solutions?
Starting a financial services agency has the potential to be a rewarding experience. The advancement of financial technology is rapidly transforming the sector. If you possess the skills to help individuals or organizations navigate the complexities of financial technology, your services could be providing clients with a tremendous amount of value. Financial services is a relatively broad term used to describe various offerings within the finance industry.
What is the fiercest area of competition among businesses today? It’s not just acquiring new customers, but instead, customer experience has become the most competitive area that can make or break any company’s success. Customer experience includes both customer service and customer engagement, so this category encompasses a broad field of factors to attend to.
