Teams | Collaboration | Customer Service | Project Management

How to add bill rate for employees in Apploye?

In this video, we’ll walk you through how to add a bill rate for employees in Apploye, helping you accurately track billable hours and automatically calculate project amounts for client invoicing. What You’ll Learn: How to locate the bill rate configuration settings within employee profiles Step-by-step guide to setting up custom hourly billable rates How bill rates tie into project budgets and automated invoicing reports.

How to Set Leave Policy in Apploye

n this video, we’ll walk you through how to set a leave policy in Apploye, allowing you to establish clear time-off rules, assign them to the right team members, and automate your company's holiday or sick leave workflows. What You’ll Learn: How to access the Time Off settings and create a new leave policy Step-by-step guide to setting up custom leave balances, cycles, and restrictions How to assign specific employees or teams to your newly created policy.

How to Audit Your Time Tracking Process: 7 Steps to Clean Data

An employee submits a time log showing 40 hours. The project budget shows 60 consumed. Yet nobody on the team can explain the difference. This mismatch isn’t from dishonesty. It comes from a process that’s never been audited. Rounded numbers, missing tags, and end‑of‑week recall instead of real‑time logging add up fast. That’s the reason I’ll show you how to audit your time tracking process in 7 steps.

How to Implement Time Tracking in a Company the Right Way

You announce time tracking apps to the team. Within a week, half your team is asking if they're being watched. Even worse, you see incomplete logs, and one person has logged eight hours of "project management" with no context. That's not a software problem. It's a rollout problem. Up next, you’ll know how to implement time tracking in a company without losing team trust. I’ll cover everything from writing your first policy to reviewing data that helps to implement.

The Impact of Outdated Quality Assurance Tools in Call Centers

Every contact center operates for one purpose: great customer service. But when your QA is still manual, you are already losing ground at this point. Outdated tools leave 95%+ of interactions unanalyzed, create biased scoring, and push your best agents toward burnout. The result? Lower CSAT, higher turnover, and mounting compliance risk. Traditional QA tools are not enough anymore when modern solutions are available.

How to Reduce Resistance to Time Tracking Among Employees: 6 Simple Steps

Most managers assume employee resistance is about the time-tracking software itself. It's not. Most employees who resist time tracking aren't afraid of accountability. Instead, they are reacting to fear and unclear data policies. Most crucially, a system that hands all the visibility to managers and none to them. Let’s break down why this happens and how to reduce resistance to time tracking among employees.

How to Monitor Employee Internet Usage and Activity

With hybrid and remote work more popular than ever, it’s never been harder to know exactly what your employees are doing online. Your staff might be working from home one day, then in the office the next. They might be using a mix of company and personal devices to complete their tasks. Unchecked internet use creates some serious headaches for a business, including increased security risks, low productivity, and misused company resources. How should you, as an employer, navigate this minefield?