Teams | Collaboration | Customer Service | Project Management

March 2024

How Do Employers Track Remote Workers? A Guide to Monitoring Employees Working from Home

How do employers track remote workers? This is an often asked question, and to answer it, this text explores the most effective and relied-upon strategies for monitoring remote employees. Learn how to ensure productivity and maintain a healthy work culture in remote teams. Find out more about the necessity of monitoring, key metrics to watch, technologies used for tracking, and best practices for implementing monitoring software while balancing autonomy and surveillance.

Mastering Remote Work: How to Track Productivity of an Employee Working from Home

For companies operating under remote or hybrid systems, one of the main issues is how to track the productivity of an employee working from home. This guide lists essential strategies for managing remote employee productivity. It also introduces top tools for productivity tracking that offer unique features to suit various organizational needs.

OneDesk - Invoicing for Prepaid Hours

Also called a block of hours or prepayment invoice. Learn how to invoice your clients for prepaid hours in OneDesk. OneDesk combines Help Desk, Project Management, and Professional Services software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Use AI to Improve Customer Support

Generative AI tools such as ChatGPT, have been a popular topic lately. Many businesses and clients are experimenting and exploring the use cases of how AI can be used in their industry. For instance, AI can be used for customer support by integrating it into ticketing and chat features. If you’re not already sold on the idea of using AI, let’s consider some of the uses and benefits of using AI for customer support processes.

12 tips for effective communication in the workplace

Effective communication transcends simple information exchanges. Understanding the emotions and motives behind the given information is essential. In addition to successfully conveying messages, it's important to actively listen and fully understand the conversation, making the speaker feel heard and understood. Today, we’re in almost constant contact with our coworkers.

How to elevate your employee experience | Zendesk

Zendesk for Employee Experience is a modern employee service solution that leverages the latest #AI technology to streamline internal service operations, elevate efficiency and improve job satisfaction through innovative, user-friendly experiences. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Best customer service software for 2024 | Zendesk

🏆 Want to know what the best customer service software for 2024 and beyond is? Watch the video to learn about customer service solutions, apps, tools, and integrations. 🥇 Best customer support software and integrations to pair with it: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Is It Legal for Your Employer to Cut YourPay? Understanding Your Rights and Employers' Restrictions

The terms of an employee’s compensation are typically outlined in a contractual agreement at the start of employment. This contract serves as a binding document between the employer and the employee, detailing the pay rate, job responsibilities, and other employment conditions. It’s crucial for employees to understand that any reduction in pay requires a modification of the original contract, which typically necessitates mutual consent.

5 innovative team structure models for modern businesses

The success of a firm can be determined by the effectiveness of its team structure in the fast-paced and dynamic business environment of today. The adaptability, cooperation, and creativity needed by modern enterprises are beyond the capabilities of traditional hierarchical frameworks. In response, companies are investigating novel team structures that promote ingenuity, self-governance, and flexibility.

Smart team structure strategies for your organization's future

In today’s corporate environment, your team’s structure can either be the key to success or a roadblock to reaching your objectives. The formation of a cohesive team is essential for increasing output, facilitating easy communication, and elevating employee happiness. This blog post attempts to analyze several team structuring strategies, highlighting their significance and offering guidance on creating the ideal structure to meet the particular requirements of your company.

Implementing Agile team structure for enhanced team performance

Agile methodology is a word with deep resonance in the software development community that describes a set of software development principles where requirements and solutions are developed collaboratively by self-organizing and cross-functional teams. It promotes flexible reactions to change, early delivery, evolutionary development, adaptive planning, and continuous improvement.

6 key components of a high-performing team structure

It is impossible to overestimate the significance of putting together a high-performing team in the fast-paced, constantly-changing business environment of today. Establishments that place a high priority on creating cohesive teams are frequently at the forefront of innovation, production, and employee happiness.