Teams | Collaboration | Customer Service | Project Management

The Maturity Gap Webinar: What 300+ firms reveal about their operations

Apr 17, 2026 By Scoro In Scoro
The data is in – and it's not pretty. After surveying 303 agencies and consultancies through the Business Maturity Quiz, Scoro & The Handbook have launched The Maturity Gap Report, revealing just how wide the gap really is between the firms where operations is a strength and everyone else. In this webinar, Harv is joined by operations consultant Manish Kapur and FinOps expert Rich Brett to walk through the headline findings – and what they actually mean for the way your business is run.
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flowace

RCM Operations Efficiency Toolkit: Attendance, Time Tracking, and Monitoring Metrics Leaders Actually Use

Apr 16, 2026 By Varun Kodnani In Flowace
India’s revenue cycle management (RCM) BPO industry works largely around US business hours. Teams in Chennai, Pune, and Hyderabad often start their day when payer offices in places like New York and Texas open. These night shifts are essential for keeping billing, coding, and denial management moving smoothly, but they also come with real challenges.
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flowace

Night Shift Attendance & Productivity for RCM BPOs in India: No Biometrics, Real-Time Visibility

Apr 16, 2026 By Varun Kodnani In Flowace
India’s revenue cycle management (RCM) BPO industry works largely around US business hours. Teams in Chennai, Pune, and Hyderabad often start their day when payer offices in places like New York and Texas open. These night shifts are essential for keeping billing, coding, and denial management moving smoothly, but they also come with real challenges.
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asana

How Asana takes creative production briefs from one week to same-day execution with AI teammates

Apr 16, 2026 By Asana In Asana
When Aubrey Rogers, Head of Creative Operations & Production at Asana, kicks off a new creative campaign, she doesn’t start with execution. First, she needs to understand what’s happening and why. This often means a team kickoff, go-to-market decks, and streams of back-and-forth conversations happening on multiple platforms. In theory, Rogers should have everything she needs after kickoff. She’s defined the strategy and aligned stakeholders.
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Slack School | Slackbot for Case Management

Apr 16, 2026 By Slack In Slack
Closing a case is satisfying. Hunting down the information you need to do it — not so much. In this episode, we’ll show you how Slackbot brings the answers to you. By surfacing relevant details from past cases and documenting new ones directly in your Salesforce channel, Slackbot helps you stay focused on what matters: the person you're helping. If you work in a support role, this one's for you. Class dismissed!
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How to Build an AI Agent for HR under 5 Minutes | No-Code AI Agent Demo

Apr 16, 2026 By Workativ In Workativ
In this video, you’ll learn how to build an AI Agent for HR in just 5 minutes using a no-code AI platform. This step-by-step demo shows how HR teams can use AI automation, AI chatbots, and pre-built integrations to streamline daily tasks and automate workflows without any coding. This isn’t just a chatbot. This is a complete AI-powered HR assistant that can answer employee queries, automate workflows, and take real actions across your HR systems.
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