Teams | Collaboration | Customer Service | Project Management

teamwork

Portfolio Management Solutions: How To Pick The Right One For Your Team

Apr 29, 2026 By Ben Brigden In Teamwork
Before I joined Teamwork.com, I managed client delivery for agency firms. Back then, "portfolio visibility" meant a color-coded spreadsheet that was outdated before the Monday standup finished. The truth is, most teams don't go looking for portfolio management solutions because everything's working. They go looking because something broke.
Read Post

View AI agent conversations as tickets in Agent Workspace | Zendesk demo video

Apr 29, 2026 By Zendesk In Zendesk
Give your team full visibility into AI-powered conversations within Agent Workspace and Support. Previously, AI agent conversations were only briefly visible in Admin Center. Now, every AI conversation becomes a ticket at the start, visible in Agent Workspace. In this video, we'll show you how to surface these tickets, create filtered views, and explore how these tickets give you deeper insight into your automated resolutions. Ideal for teams scaling support with AI.
View Video
workativ

HR Chatbot Implementation Challenges and Solutions

Apr 28, 2026 By Deepa Majumder In Workativ
Rushed AI deployments are starting to do the opposite of what they promise. Instead of improving service, they are eroding trust. According to Forrester, a significant share of brands risk damaging customer relationships through poorly designed self-service AI experiences. At the same time, McKinsey & Company highlights a different but related issue: most organizations are still stuck in pilot mode, unable to scale AI into real business value.
Read Post

Connecting Strategy to Delivery: How Government Agencies Use Asana for Strategic Planning

Apr 28, 2026 By Asana In Asana
Every year, government agencies set ambitious strategic plans, but executing them across departments, programs, and funding cycles can be a challenge. Learn how Asana helps leaders connect strategy to execution in one secure platform powered by human and AI collaboration. Chapters: Resources.
View Video

Intent quality recommendations: Improve performance with in-product guidance | What's New

Apr 28, 2026 By Zendesk In Zendesk
Continuously improve intent performance with clear, in-product guidance. Intent quality recommendations in Intelligent Triage surface signals that help you spot weaknesses, low-confidence predictions, overlapping definitions, and other issues affecting accuracy. Review qualitative insights, understand why predictions may be underperforming, and take guided action directly in context—so your routing and automations stay reliable as your business grows.
View Video
luware

Multi-Platform Compliance Recording in Regulated Industries: What Firms Must Get Right

Apr 28, 2026 By Dale Cross In Luware
With most regulated firms running two or three separate recording solutions, they are falling short of audit-ready multi-platform compliance recording. Each of their solutions is tied to different telephony platforms, archives, and retention configurations. Each has their own interface and search logic. This puts them at risk of undiscovered recording gaps that surface only during audits.
Read Post
wire

Signal Attacks Reveal the Gap Between Securing Messages and Securing Members

Apr 28, 2026 By Alex Henthorn-Iwane In Wire
Recently, a spate of successful social engineering attacks on high-value users of the Signal secure messaging tool has raised significant concerns, spawning as many questions as impassioned critiques about how to properly secure communications. A significant challenge is that the field of Internet security is so complex that it makes constructive dialogue difficult, even for modern, digital professionals.
Read Post
troop messenger

What Is Asynchronous Communication and How Can It Help Your Team Work Better

Apr 28, 2026 By Y jagadeesh In Troop Messenger
Think about the last time you were deep in focused work building something, writing something, solving something and a notification pulled you out of it. A message that needed an immediate reply. A meeting that could have been an email. A quick call that turned into 45 minutes. This is the reality for most teams today. The expectation of always-on, always-available communication has quietly become one of the biggest productivity killers in modern workplaces.
Read Post

Copyright © 2026 OpsMatters™. All rights reserved.