Teams | Collaboration | Customer Service | Project Management

we360 ai

What Is Time Theft at the Workplace and How Do You Prevent It?

Jun 26, 2026 By Lokesh Kumar In We360.ai
‍ "Time theft" is one of those phrases that sounds more sinister than the reality usually is. Most of it isn't employees scheming to defraud the company — it's buddy punching, long unlogged breaks, or hours quietly lost to distraction. But it's real, it adds up, and across a whole team it can quietly drain serious money and fairness from a business.
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wanywhere

5 Hidden Productivity Killers in BPO Operations (And How to Fix Them)

Jun 26, 2026 By wAnywhere In wAnywhere
Your agents are logged in. Your dashboards are green. Your reports say utilisation is at 82%. Yet SLAs are slipping, CSAT scores are dipping, and your best team leads cannot explain where the hours are going. This is the central paradox of BPO productivity: the losses that hurt you most are the ones that never show up in your standard reports.
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asana

How the revenue team at Asana saved $100k a year by automating workflows

Jun 26, 2026 By Asana In Asana
When Steven Borobio-Bennett, APJ Programs and Operations Leads at Asana, starts his day, his Slack inbox is already full. Reps and partners from across the region come to him when something needs attention—a deal question, an escalation, a process issue that needs a fast answer. The messages never stop. Steven is the expert they need, but he’s only one person. And when response time slowed down to days, deals slowed down with them.
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What are AI Agents for customer service? Zendesk AI explained (2026)

Jun 26, 2026 By Zendesk In Zendesk
AI agents are everywhere right now — but what actually makes them different from traditional chatbots? In this video, we break down how agents work, what happens behind the scenes when they receive a customer request, and why modern AI customer service agents are designed to do much more than answer questions.
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Introducing Native Zendesk Contact Center

Jun 26, 2026 By Zendesk In Zendesk
In this product demo, explore Zendesk Contact Center's new native experience, offering seamless AI Agent handoff, Copilot Knowledge Suggestions, and multimodal video calling and screen sharing. Experience how it unifies voice, digital, and self-service into a single workspace where AI, agents, and workflows work together to deliver faster, smarter resolutions on every channel. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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flowace

7 Productivity Management Techniques That Work in 2026

Jun 26, 2026 By Varun Kodnani In Flowace
Productivity management techniques are structured approaches managers use to improve how a team turns time and effort into actual output. Not morale. Not activity. Output. Most teams struggle with productivity not because people are not working hard but because there is no system for deciding what work to protect, what to remove, and how to tell the difference. These productivity management techniques fix that gap.
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flowace

How to Improve Work Performance

Jun 26, 2026 By Varun Kodnani In Flowace
If you’re searching for how to improve work performance, most advice repeats the same tips like goal setting and reducing distractions. But it rarely tells you whether anything actually improved. Work performance does not improve from advice alone, it improves when output is defined clearly and tracked over time so progress becomes visible.
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