Teams | Collaboration | Customer Service | Project Management

Is employee experience broken? We connected with Ephraim Freed, Customer Growth Manager, Reality Labs at Meta, for a lesson in observation and to find out why employee experience done properly is critical to success—and what happens when it goes unobserved.

If you spend a lot of time reporting in Zendesk, or using Zendesk Explore, then you will have noticed the platform doesn’t always show you the most up-to-date metrics. That’s because Zendesk Explore doesn’t include an auto-refresh feature for its analytics views and reports. In this article, we’ll explain how you can solve this problem, with live dashboards that auto refresh.

In this digital age, many healthcare providers are leveraging medical chat tools with wide-ranging communication capabilities to deliver patient care quickly and affordably. As a result, patients get to interact with the healthcare provider team anytime, from anywhere. Beyond that, they can also schedule appointments, access test results online, and get their queries resolved.