Teams | Collaboration | Customer Service | Project Management

onedesk

Effortless Knowledge Creation: AI-Powered Article Generation

Mar 9, 2026 By Erin Richardson In OneDesk
Your team’s knowledge is a valuable asset. In OneDesk, your knowledge base provides a self-service hub for your customers (or agents!) to find solutions. Every resolved ticket contains information that could help the next customer, and the one after that. But documenting solutions, managing knowledge, and creating articles takes a lot of time.
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onedesk

Resolve Tickets in Record Time with AI Summaries

Feb 2, 2026 By Erin Richardson In OneDesk
In the world of customer support, time is a critical resource. Every moment an agent spends reading through conversations threads and ticket history is a moment a customer is left waiting. This information overload is a primary driver of slow response times. But what if your team could understand the entire context of a customer issue in seconds, without all the back-and-forth conversation? This is the power of OneDesk’s AI-powered ticket summaries.
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onedesk

The Black Hole of Customer Feedback: Why Bug Reports Die

Jan 6, 2026 By Erin Richardson In OneDesk
You’ve probably seen it happen. A customer reports a frustrating glitch. A support agent carefully documents the issue, screenshots and all, and tags the ticket as a “Bug.” They send it off to the development team with a sigh of relief, telling the customer, “I’ve passed this to our engineering team. They’re looking into it! Then… silence. The ticket sits in for weeks and the support agent has no idea if the bug is being worked on.
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onedesk

2025: Year End Recap

Dec 30, 2025 By Erin Richardson In OneDesk
As 2025 comes to an end, it’s time to reflect on everything you’ve achieved this year. Here at OneDesk our mission is always to make your work life simpler and more productive. We’ve been hard at work, rolling out updates and new features designed to enhance your experience and empower your teams to achieve more. This year-end recap highlights some of the most impactful updates that have made OneDesk more powerful and user-friendly.
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onedesk

6 Signs Your Agency Has Outgrown Email for Client Requests

Dec 16, 2025 By Erin Richardson In OneDesk
There is a lifecycle every successful digital agency goes through. At first you are a team of three handling five clients and email is your best friend. It is fast and universal. A client emails a request, you reply, you do the work, and you reply again. But as your agency grows this process doesn’t keep up. Suddenly, you have 15 employees and 50 clients. That “simple” request is now buried under 200 other unread messages.
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OneDesk - 5 Minute Tour

Nov 14, 2025 By OneDesk Software In OneDesk
Get a quick introduction to the OneDesk workspace. OneDesk offers products for Help Desk, Project Management and Professional Services software all in a single connected application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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OneDesk - Work Management (All Features) Demo - 2025

Nov 13, 2025 By OneDesk Software In OneDesk
Work management product demo. Work management which combines the support, financials, and project management features of OneDesk into a single unified platform. Includes the basics of the interface, customer apps, ticketing, project management, and invoicing workflow. Create tickets from multiple channels. Handle support 24/7 with an AI-integrated chat agent and knowledgebase. Bill and quote for projects and support. Customize your app to fit your needs.
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