Teams | Collaboration | Customer Service | Project Management

Zendesk IT Asset Management (ITAM) streamlines critical device workflows, from automating new hire onboarding to securing lost devices with remote-wipe protocols. It also empowers IT leaders to make data-driven inventory decisions by utilizing AI-powered insights to monitor fleet health and optimize budget reallocation. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Employee support issues often tie back to the devices people rely on every day. But asset details don’t always live where tickets do. IT asset management in Zendesk gives internal service teams a single place to track and manage employee devices alongside support tickets. Teams can view asset details like status, ownership, location, and related ticket history, helping agents resolve issues with more context and less back-and-forth. IT specialists and asset managers can even assign devices and manage inventory all within Zendesk.