[Reporting and analytics] How to filter a report in Explore
This video demonstrates filtering an individual report. By applying filters to your reports, you can narrow down data and gain insights into your team's performance.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
How can prebuilt dashboards in Explore enhance my reporting and analytics experience?
Learn what prebuilt or native dashboards are in Explore and how they can improve your reporting and analytics experience.
How do I use ticket triggers in messaging
Use Support triggers to automate actions for tickets created from the messaging channel.
Freshservice vs. Zendesk Comparison: Which One is Better? [2025]
If you are trying to compare Freshservice vs. Zendesk, you’re probably facing the daunting task of choosing a service desk software for your company. After talking with thousands of service desk buyers, we identified some everyday needs and pain points that the vast majority of organizations face while choosing the right service desk solution for their IT or Enterprise Service Management efforts.
Workflow: Close tickets created from the email channel
Learn how to notify customers when a support tickets is resolved, and edit existing triggers to prevent duplicate emails.
Copilot similar tickets: Help agents find similar tickets faster | Zendesk Product Spotlight
Copilot similar tickets: Help agents find similar tickets faster | Zendesk Product Spotlight As an agent, when you’re stumped trying to solve a ticket, it can be super helpful to see how your teammates have handled similar tickets in the past. The copilot similar tickets feature helps agents find similar tickets to the one they're working on. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
90 inspirational customer service quotes to motivate teams
Use these customer service quotes to inspire your teams to deliver exceptional CX—no matter what comes their way.
StartingPoint: How To Simplify Enterprise Workflow
In today's fast-paced enterprise environment, companies must adopt efficient tools to remain competitive, scale effectively, and deliver exceptional value to clients. A critical factor in achieving this is streamlining workflows to reduce inefficiencies and empower teams to focus on high-value tasks. StartingPoint, a comprehensive workflow management platform, offers a simple and effective solution to simplify enterprise workflows, ensuring that businesses are equipped to thrive.
Customer Support Software Trends in 2025
Customer expectations have reached an all-time high, but they’re going to continue to rise. With that in mind, businesses must adjust accordingly or risk falling behind those who have already made the necessary adjustments or are preparing to make the adjustments. The right customer support software can make all the difference in giving customers better service, further enhancing their satisfaction, and driving greater loyalty.