Teams | Collaboration | Customer Service | Project Management

Today, we are at the cusp of another significant advancement in AI, Agentic AI. Agentic AI is autonomous, self-directed, and goal-oriented. Unlike traditional AI, which waits passively for user prompts, agentic AI can execute multi-step tasks, adapt in real-time, and respond with minimal human intervention. Gartner predicts that by 2028, 33% of enterprise software applications will include Agentic AI, up from less than 1% in 2024, enabling 15% of day-to-day work decisions to be made autonomously.

Customer referral programmes can help expand your audience and generate ongoing revenue. Learn how to build one and leverage our free templates today.

Escalation management can help organisations solve customer issues quickly and efficiently. Learn how you can bring it to your organisation.

Change management is an approach for managing organizational changes, which can include processes, infrastructure, or technology. The goal is to implement changes smoothly, with minimal risk to users. In the help desk context, the process is usually in reference to IT change management. This article outlines a basic IT change management process with OneDesk. You can change this flow as you see fit in order to align with your organization or goals. A change management process involves.

We’ve all heard the promise that traditional automation systems, like Robotic Process Automation (RPA) or AI automation, will eliminate manual work and transform your business operations. This stands true, but only to a certain extent. The traditional automation systems run on rule-based, rigid frameworks, which limits their ability to adapt to changing environments and make independent decisions.