What's Good: Text in Zendesk Talk
With the Text feature, Zendesk makes it easy to give your customers quick and efficient answers through text message.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Freshworks provides users with automated assistance via Freshservice integration with Workplace by Facebook
Freshworks, the leading provider of cloud-based business software, today announced an integration between its IT service desk product, Freshservice, and Workplace, Facebook’s enterprise collaboration platform. The integration will automate previously manual tasks, simplifying the interaction between an employee and the helpdesk, via the use of a smart bot.
TSU Webinar - April 2018 - SLAs
Learn how SLAs (Service Level Agreements) can be managed in TeamSupport to improve customer satisfaction!
What's Good: Roles and Permissions in Zendesk Chat
Better organize your team with roles and permissions in Zendesk Chat, where you can specify granular permissions for each team member.
What's Good: Skills Based Routing in Zendesk Chat
With skills-based routing, you'll always be able to pair customers with the best-skilled agent to handle their request.
What's Good: Team Publishing in Zendesk Guide Enterprise
Team Publishing in Zendesk Guide Enterprise makes it possible to involve the right people in the writing, editing and review process of self-service content.
TeamSupport Integration with Salesforce
See how TeamSupport customer service software integrates with Salesforce CRM to give your team the best of both worlds.
TSU Webinar - March 2018 - Community
Learn more about how to better collaborate with colleagues and customers by using TeamSupport community features!
What's Good: Zendesk Support + Guide
Empower your agents and offer better self-service to customers by adding Zendesk Guide to your Support account.
New: Faster, smarter, happier customer support with Zendesk Chat & Geckoboard
Customer service is changing. Gone are the days when it was perfectly acceptable to respond to a customer in a day or two. Nowadays, whether you’re selling cars, consulting, or carrots, customers expect fast, friendly resolutions to their problems in minutes, not days.