Teams | Collaboration | Customer Service | Project Management

We introduced this blog series in Part 1 by walking you through what to expect after the onboarding process, starting with your dedicated Customer Success Manager (CSM). In Part 2, we explore all of the self-service options available within the TeamSupport platform. Help Yourself Many, if not most times, it’s more time efficient for you and your agents to solve simple issues yourselves, rather than submitting a ticket, sending an e-mail, or calling support.

As published in CustomerThink.com, June 2, 2020. In everyday life, people are bombarded with the concept of “change” and “switch.” Whether it’s driving by a billboard advertising a cool new car or seeing a phone company commercial on TV and wondering if you can get more data for less money, there is always someone out there trying to paint a picture of a greener pasture. It happens in our work life, too.

Customer churn is an incredibly vital metric for a growing business. It can show you how well you retain customers and improve customer satisfaction. No company can keep 100% of its clients. However, to keep as many as possible, you need to predict when customers will leave and find out why they’re leaving. Customer churn exists for this reason.

Frost & Sullivan named Zendesk as a recipient of its 2020 North American Omnichannel Digital Customer Engagement Competitive Strategy Innovation and Leadership award. Every year, Frost & Sullivan presents Best Practices Awards to companies that inspire growth, leadership, and innovation through differentiation that is predicted to transform their industries in the near future.

In tumultuous times, you may be inclined to pull back on customer communications. After all, if you knew a friend were sick or an employee had just lost a loved one, could you be sure of the best way to reach out, or if you should reach out at all? But what are the rules if the whole world is experiencing a crisis? You may be wondering if sending a survey to your customers means bothering them at a sensitive time.

In an increasingly mobile-centric world, more and more consumers are using apps. In 2019 alone, 204 billion mobile apps were downloaded worldwide — a 45% increase from 2016. In response, companies are scrambling to serve their customers on mobile. With so many businesses hopping on this bandwagon, it’s no longer enough just to create an app. Companies also have to create an engaging, user-friendly mobile experience.

From a global customer success team to a robust knowledge base, here at TeamSupport we want to make sure you get the most out of our B2B (business-to-business) customer support solution. In this blog series we’ll walk you through what to expect after the onboarding process as well as all of the resources available to you and your support team. I’m a person who enjoys mysteries and puzzles, but I certainly wouldn’t want your experience with using our platform to be either one!

Customers live in an omnichannel world. From phone and email, to social media platforms, live chat, and messaging apps, customers expect to engage with a brand on their own terms, and in the same communication channels they use to connect with their friends and family. And once they engage with a company, customers want fast, personalized service, meaningful marketing, and smart, thoughtful recommendations.

How much data does the world generate in a single day? The answer through a simple Google search is a mind-boggling 2.5 quintillion bytes! This data is valuable to organizations because it helps to answer questions on how customers make buying decisions. So customer data is collected, stored, and analyzed in an organized manner by companies and this process is called customer data management.