You've got backlog data, now it's time to analyze it! If you have not viewed our previous video, "What is backlog?," consider doing so before diving into this video: https://youtu.be/UzbnKB-gdKo
See more "Zendesk from home" tutorial videos like this one here: https://zdsk.co/ZFH
As a company grows, its ever-expanding sales team needs a capable CRM system to keep track of prospects and customers. Sales management software is used by many salespeople to organize their contacts, manage their pipeline, and streamline workflows and organizational processes for maximum efficiency—allowing small businesses to get bigger. Before settling on one CRM platform, it’s important to carefully consider your criteria and weigh the pros and cons of the most popular options.
“The customer is always right.” If you’ve ever worked a day in the service industry, you’ve seen this slogan plastered on a break room wall. The idea was coined by a turn-of-the-century retailer, and it’s so common that many businesses make it a mandate for their customer service teams. But, like any principle, “the customer is always right” shouldn’t be taken literally.
For companies that have very established workflows for their ticket and project management, it can be difficult finding the right software to properly reflect them. In certain instances where the workflows are a little less traditional, it can be even more of a challenge to ensure the right customizations are possible. When a translation company came to us with some specific use cases in mind, we knew that this would be a great test of OneDesk’s abilities.
Even before the COVID-19 pandemic forced millions of contact center employees around the world to transition to a work-from-home model, technological advancements had made remote work an increasingly viable option within the industry. But while centers had some agents working from home, the overall percentages were quite low.
