Driving AI adoption through trust: Insights from Atlassian designer Rachel Shepard
At World Summit AI on October 9th, Rachel Shepard shared how Atlassian tackled this challenge by rethinking the presentation of ‘agents’ in AI design. Rachel, an AI design leader at Atlassian, shares a recent case study from a cross-functional design sprint that explores how we should introduce agents to users and why the team moved away from agent-focused UX in favor of simpler, composable Skills. Rachel brings deep experience in AI platform design and responsible AI frameworks.