Teams | Collaboration | Customer Service | Project Management

Driving AI adoption through trust: Insights from Atlassian designer Rachel Shepard

At World Summit AI on October 9th, Rachel Shepard shared how Atlassian tackled this challenge by rethinking the presentation of ‘agents’ in AI design. Rachel, an AI design leader at Atlassian, shares a recent case study from a cross-functional design sprint that explores how we should introduce agents to users and why the team moved away from agent-focused UX in favor of simpler, composable Skills. Rachel brings deep experience in AI platform design and responsible AI frameworks.

Playbooks in Jira Service Management: Resolve work faster with guided, automated steps

Playbooks in Jira Service Management help teams resolve incidents, service requests, and operational tasks faster by bringing clear, step-by-step guidance directly into the issue. In this video, you’ll learn how playbooks: You’ll also see how different roles use playbooks: Finally, we walk through: Chapters About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

New vs old workflow editor | Demo Den | Atlassian

Darren Grant, Senior Frontend Engineer, walks through the key differences between the new and the old workflow editor experience. In this video, you’ll see what’s changed, how the new design improves usability, and how you and your teams can build and maintain workflows more efficiently. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

5 micro-challenges to make your team stronger this week

Strengthening your team’s performance doesn’t have to mean a complete overhaul of your rituals and tools. A little consistency – in how you collaborate, connect knowledge across projects, and bring people together around shared goals – goes a long way. If your team is busy but still feels a little scattered, try this series of five micro-challenges over the course of a week. Each day has a distinct focus designed to help your team move faster, work smarter, and stay connected.

Cemre Güngor: How to ship AI features users actually use | Product in Practice

Cemre Güngor has helped shape how billions interact with technology, from Facebook and Instagram's global sharing experiences to Figma's AI-powered workflows, and now reimagining the browser at The Browser Company with Dia. In this conversation, we break down: Jira Product Discovery is the home for all your product ideas, customer feedback, and bets, so you can prioritize what actually matters and share living roadmaps with your stakeholders. Turn scattered requests and spreadsheets into a single, shared source of truth that connects directly to delivery in Jira.

Brain drain: Are Zombie Projects eating your team's productivity alive?

Picture the scene: You’ve returned from a wonderful holiday break, invigorated to tackle ambitious projects, and then it hits you. Maybe it’s pinned to your Jira board, or taking up a tab in Confluence. It’s that one project that won’t go away. Its status hasn’t updated in three weeks. The Slack channel for the project is silent.