Teams | Collaboration | Customer Service | Project Management

Most PSA roundups rank tools the way a systems integrator would buy one: neat scopes, predictable milestones, one billing model. Creative and digital agencies don't run that way. You've got three retainers renewing this week and a campaign in its fourth round of revisions. Two freelancers started Monday. And your finance spreadsheet only tells you a project lost money after the invoice already went out.

Choosing project billing software by feature list is how teams end up with a tool that invoices beautifully and still loses money. I work at Teamwork.com now, but I spent years running agency accounts, and the same lesson held: the billing model behind the invoice mattered more than the invoice itself. Clients are sharper on price than they've ever been, and they'll question an invoice the moment the value isn't obvious. That pressure punishes any team whose billing and delivery data don't line up.

When Andrew King, who heads up competitive intelligence at Asana, needs to help a sales representative win a deal, the information has to be exactly right. This means sourcing specific, current details customized for each individual rep. King supports a 400-person sales team. Each rep is working different deals, facing different competitors, and at different stages of the sales cycle.

AI is changing both how employees work and how IT teams manage the tools they rely on. We are building for both. This week, we added two new AI capabilities to CurrentWare Cloud. AI Usage Insights is the workplace side that shows you which AI tools your employees are actually using, how adoption is trending across teams, and where unapproved tools are showing up.

As hybrid and distributed work matures into 2026, enterprises’ visibility challenges become more nuanced than whether an employee is logged on or off. IT leaders need visibility into how corporate applications, websites, devices, networks, etc., are accessed, but they also need to know how much information to collect.

Cut vendor and license spend using evidence of what is actually used, not just what's contracted. A practical rationalization approach for banks.

What business process automation is, how it differs from RPA, and how to decide what to automate before you spend on automating the wrong thing.

Most guides on this topic sell you the same thing: another link where clients drop files so they stop clogging your inbox. That is a real problem, and a shared space does fix it. But it is the smallest version of what this tool can do for a firm that lives on billable work. Before I joined Teamwork.com, I spent nine years in agencies where client reporting was a half-day, blank-page scramble every week. I want to show you why the portal you pick either protects your margin or quietly leaks it.

A brief that only inspires is a brief that leaks. This creative brief guide reframes the brief as a scope contract, not a mood-setting document. I spent nine years in agencies watching beautiful, on-strategy briefs sail through kickoff. Too many still ended in three rounds of unpaid revisions, because the document was built to fire people up, not to hold a line. So this guide gives you a repeatable way to write one.

Project scoping for agencies is the difference between a profitable engagement and one you deliver half for free. I've read hundreds of agency scope documents, and the ones that hold margin aren't the most detailed. They're the ones where every promise ties to a price, a boundary, or a trigger for a paid change. This guide gives you a margin-first way to scope, a seven-step process, and the pricing decisions that make it stick.