Teams | Collaboration | Customer Service | Project Management

Riot Web 1.1 is here! The Riot Web devs have been hard at their craft, landing functional and aesthetic upgrades to timeline scrolling, registration, room preview, receiving invitations and image upload.

Chatbots are going head-to-head with human customer service. They can help you reduce customer service costs by up to 30%1 in some cases. But this certainly doesn’t mean that they are indispensable or so crucial, that they will make human interactions redundant. As a matter of fact, many consumers say that they actually prefer humans over bots.

In the year 2016, Bill Gates was against the decision of purchasing its competitor Slack, instead, he wants the organization to improvise Skype for Business. The initial release of Microsoft Teams to public happened in the year 2017, and very recently the stable release 1.2.00.4664 of the product happened this year in the month of February. As we understand most of the corporate work routines run on Office 365 suite, the Microsoft Teams is one of the essential parts of it.

Organizations are constantly making the business case for new inittiatives to combat the rising threat of cyber crime. Wire understands that the risks and rewards decisions are based on facts. Therefor, we have tried to assemble a set of facts that address various aspects of the decision process.

Providing great customer service is the watershed between the success and failure of an organization. Delivering quality customer service involves a number of factors like maintaining a low first response time and having a vast self-service portal among others.