Teams | Collaboration | Customer Service | Project Management

10 steps to build an IT emergency response plan

‍ Cyberattacks are often not a matter of if, but when. Is your organization's emergency response plan strong enough to withstand the impact? The State of Ransomware 2024 report by Sophos revealed that 59% of global organizations were targets of ransomware in 2023. 70% of those attacks were linked to encrypted messaging apps. Another study shows that small to medium enterprises (SMEs) pay between $137 to $427 per minute in the event of an IT downtime.

Microsoft Teams vs Zoom: Collaboration and Video Conferencing

In today’s era when we are all physically distant, technology has taken the throne. Video conferencing software has become the poster child of working from home. It became vital for business organizations around the globe, enabling collaboration among business partners. As a matter of fact, it’s now a key factor in how businesses function, how families and friends interact, and how schools conduct their classes.

How Collaborative Messaging Tools Enhance Data Warehouse Development for Businesses

In the modern business landscape, data warehouses are indispensable for organizations aiming to harness the power of data for strategic decision-making. Integrating data from multiple sources into a centralized repository allows businesses to analyze trends, forecast outcomes, and derive actionable insights. However, building a data warehouse is complex and involves multiple stakeholders, including data engineers, software developers, business analysts, and project managers.

6 Reasons Why Google Chat is the Best Messaging App for Businesses

In recent years, business communication has changed a lot. Tools like Google Chat have become essential for improving teamwork and productivity. Google Chat is designed for businesses and offers features that make communication easier. It allows team members to message each other instantly, creating a collaborative environment that is vital in today’s fast-paced business world. According to Google Workspace, Google Chat helps teams communicate in real-time, making collaboration efficient.

Business Communication Apps: Why You Should Invest in the Future

The way we communicate as a population has changed. Text messages are an everyday staple. Platforms like Facebook Messenger and WhatsApp are increasingly popular in our social lives and business communication apps at work. When was the last time you “called” home because you were going to be late? In fact, people across all generations prefer to message rather than call or email when chatting one-on-one or with a group.

Product Roundup: What's new in Rocket.Chat 7.1

Workspaces that extend beyond internal team collaboration and utilize Rocket.Chat to engage with citizens, customers, or patients will experience a structural yet seamless shift going forward. We’re excited to introduce a suite of powerful new features designed to elevate secure and confidential cross-channel communication between organizations and customers or citizens.

Early Demo: Interpretation and summarization of complex files with Mattermost Copilot

We’re working on a new capability for Mattermost's AI Copilot that allows you to interpret, summarize, and extract important information from complex file attachments. This will make it easier for our customers to gather insights from reports, and understand data from complex graphs, charts, or other visualizations. And because you can connect the AI service of your choice, you can connect to local LLMs and keep your collaboration data safe.

How Strong Passwords Prevent Data Breaches in Remote Teams

Operating in a decentralized work environment requires real-time collaboration that is effective, efficient, and secure. But how do you ensure the last part when your team relies on remote logins to access cloud-based business data, share sensitive information, join virtual meetings, and handle financial transactions? The answer lies in two key factors: strong passwords and effective password management.

Features of Mobile App Promotion: How to Choose a Marketing Agency

Your app is ready. The idea is brilliant. The functionality is top-notch, and the design is impressive. But all this work can only be noticed if you tell the world about your product. At this stage, the most challenging part begins. Thousands of new players enter the mobile app market daily. The competition is colossal, and without the right marketing strategy, your efforts can drown in a sea of similar products.

5 private chat platforms for secure business communication

Did you know that the cyber workforce grew by 15% because privacy concerns and data breaches are becoming more prevalent? This highlights the need for businesses to adopt a private chat system and prioritize secure communication. For instance, IBM noted that the average cost of data breaches reached USD 4.88 million in 2024. Moreover, about 62% of ransomware and extortion incidents had a median loss of USD 46,000 per breach.