Teams | Collaboration | Customer Service | Project Management

Businesses thrive on clear and efficient communication. The need for a centralized, functional system has never been greater. Business communication hubs are online platforms that streamline interactions, keeping teams and clients connected. They integrate multiple tools into one interface for messaging, file sharing, and project collaboration. These hubs eliminate chaos and ensure everyone stays informed.

As the digital era is growing, customers demand Multi-channel Communication. Consumers are looking for smooth and personalized experiences from email to SMS and social media. Retailers have to optimize communication over each of these channels to remain competitive. A robust multi-channel communication approach leads to higher customer satisfaction and sales, as well as better lifetime value. But coordinating and keeping these channels in sync can be tricky.

We’re kicking off the quarter with enhancements that strengthen coordination, oversight, and structure across your workspace. Not sure if someone’s in a meeting? This release clears that up. Rocket.Chat automatically updates user statuses based on Outlook meetings to provide real-time visibility into team availability. Want more information on why a critical setting was changed?

Switching from Microsoft Azure to Amazon Web Services is a significant move that requires careful planning and consideration. There's much more involved than simply transferring workloads from one cloud provider to another. Let's walk through the key things to consider when making this transition.

On Monday, Matrix.org (a free Matrix public server) started running Matrix Authentication Service (MAS), the next generation authentication system based on OAuth 2.0/OpenID Connect. This is a major leap forward for Element as it means that Element X users on Matrix.org can now finally benefit from all the security and usability benefits of next gen auth, paving the way for QR-code login, 2FA, MFA and more!

Software development teams work in a highly competitive environment with tight deadlines and constantly changing requirements. To enable them to work together well, speed and flexibility of processes must be ensured. One of the success factors is effective communication and collaboration. Experts express the opinion that traditional tools for communication and project management, such as emails and simple task trackers, often fail to keep up with the dynamics of processes.

A major milestone for Matrix in German healthcare. We are thrilled to launch our first TI-Messenger compliant edition of Element Server Suite built specifically to suit gematik’s TI-Messenger solution for German healthcare. This edition marks a significant milestone in our advancements in compliance, scalability and usability for nation-scale Matrix deployments.

Learn how enterprise search helps teams find information faster, break down silos, and boost productivity with AI-powered tools in your workflow.

Email marketing is still among a business's most effective means of communication. Your email list is an asset for reaching consumers and prospects. Most companies find a poorly maintained database one of the most difficult things to deal with. You must avoid these common pitfalls to reap better results from your email marketing and campaigns.

Forms are the backbone of business processes. They gather information, track approvals, and advance work. And the compromise is – paper forms bring everything to a standstill. Information is lost, errors creep in, and before you know it, your team is drowning in paperwork. Then, imagine a world where forms don’t just collect data but then proceed to do something with it. That is form automation in a nutshell.