Teams | Collaboration | Customer Service | Project Management

In this video, we’ll take a first look at an exciting new way to utilize webhooks at Zendesk through User and Organization events. We’ll also walk through setting up a working implementation by building a small Google Apps Script that ingests our Webhook request and populates a Google Sheet with user data.

Improve customer conversations with the help of bots powered by Zendesk.

AI can not only make art, 🤖 🎨 it can also improve your customer service.

The Zendesk Community sat down with experts from our Platform Team to cover the ins and outs of acting with a unified customer view on Zendesk. We reviewed the multitude of ways you can use a range of Zendesk capabilities to build a more complete customer view, plus how to take intelligent action on it. Attendees were treated to demos and actionable tips on using customer insight to deliver a faster and more personalized level of service.

In this video, we’ll take a look at what webhooks are, how they function, and how to use them at Zendesk. We’ll also set up a couple of webhooks, first in the Zendesk Admin Center UI where we’ll see how we can create cards in the project management tool Trello, then using the webhooks API, where we’ll work with the Github API to raise issues in a repository.

The Zendesk Community took a deeper dive into the new and advanced Routing and Live Agent Reporting capabilities. Joined by our panel of experts who shared an overview of the benefits of these new features while presenting a better understanding of how they intertwine with other Zendesk routing capabilities.

Hear why Conversational CRM is the future of personalized customer experiences.

Whether new to Zendesk products or new to technical documentation, learn how to navigate Zendesk’s Developer Documentation and utilize best search tool practices.

Recently the Community hosted our 3rd KCS event where we took a look into how Zendesk handles Knowledge Management. Our experts from our Self Service Team showcased their best practices around KCS and explained the importance of the solve/evolve loop and how it can identify any gaps missed by Knowledge-Centered Support. We also sat down with customers and addressed questions live from the community on our topic of focus!

Recently the Zendesk Community showcased our best practices on how to manage & maintain your agent workforce. This is part two in our series, hosted by Cat Hurley, Director of Customer Advocacy, where she covered how to empower your team to thrive, work through growing pains as they arise, and plan ahead to handle changes in a looming turbulent marketplace. We were also joined by Jared Loman from Kajabi, who shared his expertise & experiences on our focus topic!