Teams | Collaboration | Customer Service | Project Management

At our Zendesk AI Summit Deep Dive Community Event Solutions Consultant Gregory Lindley showed how the power of Omnichannel AI Agents can be leveraged to resolve up to 80%+ customer queries across any channel. Including support for email or voice—providing consistent and accurate support wherever customers engage.

At our Zendesk AI Summit Deep Dive Community Event Principal Solutions Consultant, Business Architect Asa Engel presented the benefits of how the power of how Copilot can increase agent productivity, deliver consistent service, and ensure unforgettable service for your customers.

In this recording of the Zendesk Community - AI Summit Deep Dive, we explored how to elevate customer service with the latest AI innovations! This session covered key topics like Agent Copilot, AI Agents, and AI-Powered Voice. Watch to discover how these tools can help your team provide better support, automate common inquiries, and create smoother interactions that boost customer satisfaction.

In this video, we'll discuss how Zendesk's workforce management can simplify your agent scheduling, improve ticket forecasting, and increase team productivity, all natively to Zendesk.

Zendesk QA pinpoints conversations with positive or negative sentiment, identifies outliers, churn risk, escalations and follow-ups across all conversations – even those done by outsourced teams. This video will cover ways that quality assurance can benefit you and your team, how to measure QA, and how to bring it to your business.

What is WEM & why should I care? | Zendesk Customer Success Workforce engagement management, or WEM, is a comprehensive suite of tools designed to optimize your support operations, enhance service efficiency, boost agent performance, and create a better overall experience for your teams. This video will help you better understand why and how WEM can improve your team's workflows and practices. ️

What does WEM do for me? | Zendesk Customer Success This video will cover what workforce engagement management is, how Zendesk can assist with it, and the benefits that you'll see with your team after you implement it into your practices!

️ Businesses are feeling the pressure to deliver faster, more personalized service. Discover how Zendesk’s customizable platform creates differentiated customer and employee experiences, and explore the latest innovations in custom data, unified integrations, and flexible privacy tools.

Agent Home: What's New with Zendesk - Featuring Zac Garcia During the latest Zendesk User Group Meetup, participants dove into Agent Home, an exciting new experience designed to enhance productivity through intelligent sorting, real-time updates, and collaborative support features. Zac Garcia, Zendesk Product Manager, discussed how the enhancements to Agent Home simplified the transition from the legacy agent dashboard, creating a smoother and more friction-free experience for users.

Learn how to notify customers when a support tickets is resolved, and edit existing triggers to prevent duplicate emails. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.