Teams | Collaboration | Customer Service | Project Management

How to Track Billable Hours: A Guide for Agencies & Professional Services

To track billable hours, you need a repeatable system that defines what counts as billable, records time by client, project, and task, and reviews entries before invoicing. This guide gives freelancers, agencies, and professional services businesses a practical, method-first approach that works whether you use time tracking software, a spreadsheet, or a manual log.

Why manager enablement is key to successful AI initiatives

Today’s workplace is currently defined by a paradox of progress. We are deploying the most sophisticated productivity tools in human history, yet the people expected to lead this transformation are more disconnected than ever. Organizations are pouring billions into AI, but they are often neglecting the most critical node in the system: the manager.

The future of product craft: Why AI-native PMs build better products, not just work faster

AI use is accelerating across the modern enterprise. Teams are moving faster. The barrier to building will continue to drop. But the cost of building the wrong thing is about to skyrocket, because teams can now ship more of it, faster. Atlassian’s State of Teams 2026 report found that 89% of executives say AI has increased the speed of work. But only 6% feel confident they can point to specific organisation-wide AI ROI.

California CPRA + Employee Monitoring [2026]: Compliance Guide

California employers have always operated under stricter workplace rules than most states. CPRA turned that up. Since January 1, 2023, the exemption that kept employee data outside CCPA's scope expired and now every piece of data your monitoring tools collect is potentially subject to access requests, deletion demands, and mandatory disclosures.

We360 Workforce Productivity Index 2026

The We360 Workforce Productivity Index draws on anonymised, aggregated platform data from 10,000+ companies using We360.ai across India, covering January through March 2026. No individual level data is exposed. All figures are company level aggregates, stripped of identifying information before inclusion.

How to monitor sales team performance in real time

Most sales leaders I've spoken to manage their teams on a one-week lag. The Monday meeting reviews last Friday's numbers. The pipeline review on Thursday looks at data that was entered into the CRM sometime earlier in the week, by reps who were also trying to hit their calls target at the time. By the time a problem becomes visible, it is already several days old. This is not a people problem. It is an infrastructure problem.

Atlassian Design System: Building the context engine for the AI era

Maria Christley is the Head of Design for the Atlassian Design System, leading over 35 designers globally across Design Language, Accessibility, Systems Architecture, and AI. She is a 2025 Women Leading Tech finalist and has spoken at Figma Config and UX Australia. Rachel Radford is a Design Manager on the Atlassian Design System team, where she leads designers working on the systems, components, and practices that power Atlassian’s products at scale.

How to build a project timeline in Excel (and when to move beyond it)

I've built more Excel timelines than I care to admit. They always started the same way: a clean spreadsheet, a few task rows, some color-coded cells, and the quiet confidence that this one would actually stay up to date. It never did. This guide walks you through exactly how to build a project timeline in Excel, covering three methods from detailed Gantt charts to quick milestone visuals. I'll also share the signals I've learned to watch for that tell you it's time to move beyond spreadsheets altogether.

How to summarize project progress (without wasting half your Friday)

I used to dread Friday afternoons. Not because of the work itself, but because of the hour I'd lose pulling data from three different spreadsheets, a time-tracking app, and a chain of Slack threads just to answer one question: "How's the project going?" If that sounds familiar, this guide is for you.