Teams | Collaboration | Customer Service | Project Management

How to use AI to cut customer service costs in financial services

Financial services are at a pivotal point in the industry. The meteoric rise of NFTs and cryptocurrency has given way to rumblings of a pending recession, fuelled by the collapse of several notable banks in recent months. As we emerge from the pandemic, however, some things haven’t changed: virtual work is the new normal. Many employees are still remote and customers expect to connect with your company on their mobile devices.

Proof in Pictures: How Screenshots and Timesheets Boost Developer Credibility

As a developer, your skills and expertise are your most valuable assets. But in a competitive job market, it’s not always easy to stand out and demonstrate your capabilities to potential clients or employers. This is where timesheet proofs come in. Timesheet proofs are records of your work hours, tasks, and accomplishments. They provide concrete evidence of your productivity, efficiency, and commitment to the work.

8 Business Process Management Software to Use in 2023

From managing daily tasks to improving overall efficiency, businesses rely on effective process management to stay ahead of the competition. But with so many moving parts, it can be challenging to keep track of everything. This is where Business Process Management software (BPM software)comes into play. Think of your BPM system and software as a powerful tool that helps you to manage and optimize processes, improve efficiency, reduce costs, and drive growth.

Understanding Customer Support SLAs: Maximizing Satisfaction

We’ve all been there. Unlocking our phone, opening the Uber or Lyft app, and ordering a ride. When we do so, both the driver and rider are agreeing to certain terms and conditions: picking the rider up within a designated time frame, how much the trip should cost, an estimated arrival time, and delivering the rider to their destination safely. This agreement of sorts is similar to Service Level Agreements (SLAs), which ensures service obligations and promises are kept.

What is Webex: A Comprehensive Comparison of Webex and Chanty

We all know that with the growing number of remote jobs, there is an ever-increasing market demand for reliable and efficient meeting and conference tools. If you need help deciding between Chanty and Webex, we’ve got you covered! In this blog post, we’ll highlight the key features of these two platforms to assist you in determining which option will best meet your team’s collaboration needs.

Optimize Your Income: Improve Invoicing with PSA Software

How can you improve invoicing? Invoicing is a fundamental aspect of running a successful professional services business. However, getting paid on time can be daunting, particularly when juggling multiple clients and projects. The good news is that Professional Services Automation (PSA) software provides a powerful solution that can streamline your invoicing and payment processes, ultimately leading to faster payment cycles and more predictable cash flow for your business.

5 steps to successful client onboarding

In agency life, there’s no better feeling than the buzz of winning a new client. Did someone say “open bar”? But with it now being 16 times more expensive to build a long-term relationship with a brand-new client than an existing one, there’s never been so much pressure on agencies to get client onboarding right. That’s why more and more agencies are choosing project management software to track projects and centralize communication between stakeholders and your team.

Intranet decision time: Should you build or buy

Traditional intranets, which were little more than content repositories, are dead. Modern companies need an equally modern intranet that provides flexible options capable of engaging an increasingly hybrid workforce. But should you build or buy this technologically sophisticated center of operations? We have tips and criteria that will help you decide!

Ranking The Top 5 Project Management Visualization Tools For Businesses

Project management visualization is primarily concerned with monitoring and analyzing the progress and status of tasks, resources, components, objectives, and goals. Visualization offers an overview of how elements in a project environment are linked and can assist in identifying possible obstacles or areas that require further attention.

The Top 5 Project Management Software with Gantt Charts

A Gantt chart, also known as a bar chart, is a type of chart used to show the progress of a project over time. It combines elements from both timeline and project management diagrams, in that it visually organizes all the tasks in a project according to their completion dates, allowing stakeholders to easily identify delays and potential bottlenecks.