Teams | Collaboration | Customer Service | Project Management

Want to deeply understand how your people feel about their experience within your organization so you can drive long-term engagement and retention? Ask, listen, and act. Targeted employee engagement survey questions allow you to dig into authentic viewpoints, identify pros and cons of employee experience, and determine where to make adjustments to boost employee engagement and satisfaction.

Measuring the success of your intranet is important. It’s much more than just an expected part of management reporting. Measuring intranet metrics has several different benefits, including.

There are many lessons to learn from today’s business meltdowns and scandals. Regardless of what industry you’re in, we can all agree that: CEO drama can make or break a company. Take what happened to the Jefferies Bank and how CEO Rich Handler’s messy divorce was laid bare to the world. Add to that the fact that their company’s shares slid by 19%. When you’re the head of a company, every little part of your life is tied to the business.

In B2B SaaS, customer support plays a pivotal role in retention, product adoption, and brand loyalty. Yet, one question is often overlooked when defining your organization structure.

Managing multiple clients, deadlines, and a growing remote team? You’re not alone. Many agencies face one big challenge – accountability. You might already be using time tracking, but: That’s where screenshot monitoring for agencies helps. It gives you: This post discusses how you can use the simple features built for the way you work in Workstatus to boost accountability, strengthen client trust, and improve team performance.

Ask any successful startup what keeps them going, and out comes the response: a tech stack made up of strategic SaaS tools. And why not? SaaS tools are affordable. They’re easy to use, often requiring just a few clicks to accomplish tasks. And they streamline the way you communicate, handle tasks, and improve teamwork. Reportedly, 70% of businesses leverage SaaS tools, and 78% store sensitive data within them: But the trouble is, there are too many options available today.

Inventory management software is a digital solution that tracks, organizes, and optimizes a company's stock levels, orders, and sales in real-time. By providing accurate data and automating key processes, it helps businesses reduce costs, prevent stockouts, improve cash flow, and make more informed decisions about their inventory.

With the right app, it’s easy to set up geofences for all of the locations where your employees should be working. We’ve compiled this list of the seven best geofence time-tracking apps, plus what type of company each app is best for, to help you find the perfect solution for your team.

Implementing AI in your contact centre can transform your CX and empower your team to operate more efficiently. Learn more about this important technology.

Learn some of the most important contact centre trends to help boost your productivity and CX for this year and beyond.