Teams | Collaboration | Customer Service | Project Management

Employee engagement is a metric that shows an employee’s commitment to their workplace and their motivation to work. High employee engagement can improve employee performance, productivity, customer experience, and more. In this article, we’ll cover the benefits of high employee engagement, its driving factors, and the teams responsible for managing it. We’ll also discuss the different surveys to measure employee engagement and steps to create an action plan.

Thanks to the Coronavirus pandemic, people across the globe today have warmed up to the idea of remote working and even prefer it over traditional offices. That’s why employers should seriously think about remote work stipends. Remote work stipends are fixed or varying amounts of money paid to a remote employee in addition to their basic salary for their home office setup, coworking space expenses, or paying electricity bills. These stipends are generally optional for employers.

Zoom Meetings is a popular video and audio conferencing software that helps teams and clients from across the globe connect through online meetings. However, a Zoom meeting has a 40 minute time limit in the free plan. Wondering how to extend Zoom meeting time? In this article, we’ll explain some workaround for the time limit in Zoom’s free plan. We’ll then look into eight frequently asked questions about Zoom and explore the best three alternatives to Zoom.

Even though remote work isn’t a new idea, it’s something that most people had little experience with before 2020. Before the onset of the COVID-19 pandemic, only 6% of the workforce worked from home the majority of the time. And a staggering 75% never worked from home at any point in their careers. But by the height of the pandemic, more than a third of people were working from home full-time. That represents more than a fivefold increase compared to pre-pandemic levels.

The Covid pandemic and the subsequent lockdowns pushed businesses worldwide to adopt remote working almost overnight. Since then, the remote work or telework scenario has evolved to include new trends in remote team management, technology, and the hybrid work environment. These dynamic changes can be tough to keep up with, even for the best business leaders. Thankfully, there are many remote work articles that can help you understand all aspects of remote work.

The call center industry is a rewarding one, but it’s also highly competitive. While there are a lot of resources available online to help you start and manage your call center, handpicking information that you really need can take ages. Fortunately, you don’t have to spend hours rummaging through the internet for call center information! We’ve compiled a list of the best call center articles to save you time.

Employee monitoring can be a sensitive subject. The idea of being monitored isn’t exactly comforting, even when implemented for the right reasons. That’s why employers and employees need to have an excellent understanding of this practice. We’ve compiled a list of 22 comprehensive employee monitoring articles that answer why employee monitoring is important, what rules you should keep in mind, the best software to use, and a lot more.

Without effective team collaboration, employees may feel disconnected from each other and the company’s mission. The result? Haphazard teamwork which leads to miscommunication, confusion, and costly delays. Successful collaboration in the workplace not only improves the employee experience but also creates a domino effect of higher employee engagement, collective innovation, and improved customer experience.

The Coronavirus pandemic and the resulting lockdowns have changed the world of work. Remote work is the new normal, with several employees preferring to work remotely even after the pandemic. However, creating a positive remote worker employee experience can seem challenging. But don’t worry. In this article, we’ll cover what remote employee experience is and explore eight strategies that you can use to improve it.

Employee retention is an important goal for many businesses today, mainly because of how expensive turnover can be. However, most employees today quit their jobs for a host of different reasons, be it personal, professional, or spontaneous. At this point, it’s probably far too late to have any sway in changing the employee’s decision. Instead, businesses can divert energy and resources towards an excellent employee retention strategy.