Teams | Collaboration | Customer Service | Project Management

All work has a purpose. Companies don’t build things for fun (even if we have fun doing it, sometimes). But that purpose doesn’t have to be a world-changing mission. Put simply, it’s the outcome you’re trying to achieve – in five years, next quarter, or by the end of this week. The hard part is staying connected that purpose. But it is possible, and it’ll make your whole team not just more productive, but more empowered and fulfilled.

At World Summit AI on October 9th, Rachel Shepard shared how Atlassian tackled this challenge by rethinking the presentation of ‘agents’ in AI design. Rachel, an AI design leader at Atlassian, shares a recent case study from a cross-functional design sprint that explores how we should introduce agents to users and why the team moved away from agent-focused UX in favor of simpler, composable Skills. Rachel brings deep experience in AI platform design and responsible AI frameworks.

Poor internal communication in healthcare can mean the difference between life and death. Healthcare workers need specialized communication systems that match their mobile, 24/7 work environment. The right healthcare employee communication strategies connect everyone from surgeons to overnight staff, ultimately improving patient safety, care coordination, and staff morale.

Explore all about the top 10 best habit tracker apps and more. In today’s post, we will give you useful insights and help you find the right app to track your goal progress. Written by: Sagar Modi.

Running an independent auto or tyre shop today isn’t just about turning wrenches. It’s about speed, accuracy, communication and keeping everything moving without burning out your team. The truth is, modern repair shops run on software just as much as they run on tools. Estimates, inspections, parts, customer updates, invoices; if those systems don’t talk to each other, the shop slows down. This allows mistakes to creep in, and the modern-day customer can easily sense the distress.

This may be a popular, or an unpopular opinion. I wouldn’t know as I’ve never shared it in my near 7 years at Geckoboard. But I think light themed dashboards are a bit rubbish. It might just be one of those things where you’re a light theme person, or a dark theme person. Strangely though, I have my phone in dark mode and Mac in light… So why do I have such an aversion to a light themed dashboard?

Salesforce reports don’t fail because they’re wrong. They fail because they’re late. If your team coordinates in Microsoft Teams, but your metrics live in Salesforce, someone ends up having to do the same manual loop: refresh → export → screenshot → paste → explain. And once that loop gets even slightly inconsistent, people stop trusting and paying attention to the numbers.

Service teams don’t lose revenue because they deliver less. They lose it because the work they deliver isn’t visible enough to defend. Projects move fast, scope shifts quietly, and teams stay busy. But when it’s time to bill, the proof is scattered or missing. Without proof of work, revenue starts leaking in familiar ways: Proof of work changes this by connecting effort to outcomes, before it’s too late. It turns daily activity into defensible revenue.

At FOSDEM 2026, members of Element’s VoIP team - Robin Townsend, Timo Kandra and Valère Fédronic - presented a deep dive into the future of real time communication on Matrix. Their talk gave an update on MatrixRTC, Matrix’s framework for bringing voice, video, and other live, interactive experiences directly into rooms.

Technical debt is the future cost of taking code shortcuts. Learn how to identify and manage it for more stable software delivery and lower long-term costs.