Teams | Collaboration | Customer Service | Project Management

Customer Support

Your Guide to Maximizing Client Support with TeamSupport

In today's fiercely competitive business environment, the increasing emphasis on customer experience is a universal truth. This focus on customer needs makes understanding and leveraging an efficient Customer Relationship Management (CRM) tool crucial. One such tool is TeamSupport, a complete client support solution designed to facilitate effective communication and collaboration among business teams.

monday.com Dashboards | Multiple Data Sources & TV Display

monday.com users already have access to a fantastic dashboard tool within the product itself. However, if you want to create KPI dashboards that display monday.com data, but also real-time data from other sources such as Salesforce, Zendesk and Shopify, then you will need an additional dashboard solution. This is also the case if you want to create a TV dashboard that displays your monday.com KPIs.

How to set up monday.com reports and alerts in Slack

If your team uses both monday.com and Slack then it’s likely you’ve tried their native integration for managing activity between the two channels. But what about reporting on the overall performance of your team with data from monday.com? When working on goals that extend further than individual tasks it can be helpful to have a holistic view of monday.com activity in a report.

How our monday.com TV dashboard improved team performance

Adam Martoccia, eSupport Manager at Morris-Jenkins tells us how surfacing key information from monday.com and Google Sheets on TV dashboards had a positive impact on their contact center performance. At Morris-Jenkins, they believe in empowering their people with data. Adam realized his Digital Support Team would perform better if they had visibility and awareness of their KPIs, so he started looking into TV dashboards as a potential solution.

Use AI to Improve Customer Support

Generative AI tools such as ChatGPT, have been a popular topic lately. Many businesses and clients are experimenting and exploring the use cases of how AI can be used in their industry. For instance, AI can be used for customer support by integrating it into ticketing and chat features. If you’re not already sold on the idea of using AI, let’s consider some of the uses and benefits of using AI for customer support processes.

Here's Another Way to Integrate Aircall and Salesforce

For any sales team who utilizes phone calls as part of their sales strategy, Aircall and Salesforce are a match made in heaven. Indeed, there are thousands of users who combine these two platforms to create highly effective sales functions. If your business uses both Aircall and Salesforce, it’s likely you will have checked out Aircall’s Salesforce integration which allows you to integrate the two platforms.

How to Integrate Shopify & Zendesk for real-time reporting

If you're an ecommerce business who also uses Zendesk to manage your customer support function, then you may have thought about different ways you can integrate the two platforms. And you wouldn’t be alone. The more ways you can find to integrate and streamline these two platforms, the more time you are going to save as a business. In this article we explore how you can build real-time KPI dashboards that display data from Shopify and Zendesk, so you can stay on top of your customer experience.

7 Best Slack Apps for Customer Service Teams in 2024

For remote customer service teams, Slack is your virtual office environment. It’s your meeting room, your noticeboard, and the one space you can count on everyone checking on a regular basis. So if you lead a customer support team who uses Slack, you may be interested in the best Slack apps and integrations that will help you work more effectively and boost productivity. In this article, we round up our favorite Slack applications for support teams in 2024.

How to integrate Aircall and Zendesk data

If you’re a Customer Support Manager using Aircall and Zendesk together, the chances are you need to regularly access data from both platforms. You need call metrics and ticketing metrics to monitor the performance of your team and manage workflows. But also, and probably most importantly, you need your team to see this data. Sharing individual performance motivates them and helps to encourage friendly competition. So can you access both in one place?