Q3 '23 What's New: Updates on Zendesk AI and Acquiring Tymeshift
In this video, we will share more on our latest announcements which include the Tymeshift acquisition, as well as the launch of Zendesk AI.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Q3 '23 What's New: Trust and Security Updates at Zendesk
In this video, we reveal our new announcements for trust and security for Q3 of 2023. Highlights include our continued commitment to reducing security risks and improving organizational efficiency with features like expanding two-factor authentication and granting more advanced permissions to streamline operations.
Q3 '23 What's New: Zendesk Platform Announcements, Providing Agents with Flexible Tools
In this video, we will reveal our new announcements for the Zendesk Platform for Q3 of 2023. Highlights include hearing about all the new releases that provide agents with flexible, customizable tools that are both powerful and easy to use.
License Harvesting: How to Detect Unused Software Licenses to Save Costs
License harvesting allows organizations to optimize their software investments and reduce overall IT costs. Detecting unused licenses is especially relevant since roughly half of all installed software and licensed SaaS applications are unused by employees – costing organizations approximately $44,743,651 per month.
Incident Response Automation: Workflow & Prioritization Part 1
In an era where digital transformation is shaping the future of businesses, the cybersecurity landscape is undergoing unprecedented changes. Every day, news headlines flash with stories of data breaches, ransomware attacks, and sophisticated cyber espionage. With such a volatile backdrop, it’s no wonder that organizations are taking their cyber defense strategies more seriously than ever before.
Using a Knowledge Base in TeamSupport (Detailed)
Here is a more in depth walkthrough of how to use the Teamsupport knowledge base and how to give your customers the ability to self-serve on our customer hub.
Q3 '23 What's New: AI Powered Conversational Experience
In this video, we will reveal our new announcements for AI Powered Conversations for Q3 of 2023. Highlights include hearing about our new bot innovations and agent enhancements on Messaging.
How to Configure a Service Desk | InvGate Service Desk Admin Walkthrough
When searching for service desk software, it's crucial to understand the functionalities for every user role in your IT support team. This will ensure not only that your agents, managers, and admins have everything they need for their daily work, but also that your customers adopt it right away. In this service desk admin view walkthrough, you can clearly see how to configure a service desk.
Pardot's Founder, David Cummings' Stories of Startup Challenges l Sit Down Startup Podcast
Join Adam O'Donnell on Sit Down Startup as he sits down with David Cummings, the founder of Pardot, which eventually sold to Salesforce. In this episode, they discuss pivoting from unsuccessful strategies, customer discovery, and marketing automation platform, while sharing their personal stories of startup challenges.
Customer Service Strategy: Drive Loyalty & Elevate Customer Experience
In an increasingly digital and customer-centric business landscape, having an effective customer service channel strategy is no longer a luxury—it’s a necessity. A customer service channel strategy determines how your business will communicate with customers, addressing their concerns, resolving their issues, and ensuring their satisfaction across various channels. It is a roadmap to customer satisfaction, loyalty, and ultimately, business success.