Setting up for success with Zendesk WFM: Activity tracking and segmentation
Learn how to get set up for success with Zendesk WFM. ️ In this session we dive deep into agent tracking, Workstreams, General Tasks, Untracked time, & URL tracking.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Setting up for success with Zendesk WFM: Setting up and generating schedules
Learn how to get set up for success with Zendesk WFM. ️ In this session we dive deep into Locations, setting up shifts, generating schedules, and rotating shifts.
Freshdesk Team Collaboration | Freshdesk Explained
Discover how Freshdesk transforms team collaboration for exceptional customer support. In this video, Shibin from Freshworks demonstrates how Freshdesk's features like threads, tags, and shared ownership empower support agents to tackle complex issues efficiently. Learn how to streamline teamwork, manage tickets effectively, and provide timely, accurate updates to customers.
Explore recipe: Configuring clickable links for tickets and articles
Learn to configure clickable links for tickets and knowledge base articles in Zendesk Explore reports.
Introduction to AI Agents | CX in 60 seconds
Discover how AI agents are revolutionizing the customer service landscape by providing instant, personalized, and secure assistance 24/7. Learn how they adapt in real time, handle complex issues, and empower human teams to focus on what matters most. Whether you're a business owner, support team leader, or tech enthusiast, this quick guide breaks down AI's potential to elevate your customer experience.
Why Does ITIL 4 Break Apart Release Management vs Deployment Management
Ever wondered why ITIL 4 splits out release management from deployment management? These terms used to be the same, but now they’re different. Why? This change is big and shows how ITIL 4 wants to make service management better. In this article we’ll explain why making these two roles clear is key. You’ll learn how it helps in delivering software more reliably and efficiently. What if this one ITIL 4 insight could take your IT service management framework to the next level?
Exporting datasets with Zendesk Explore
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Drill-Down Reporting
Take a look at our brand new drill down reporting in TeamSupport.
Explore recipe: Configuring clickable links for tickets and articles
Learn to configure clickable links for tickets and knowledge base articles in Zendesk Explore reports.
Essential ITSM Principles for Achieving Effective IT Management
How well is your current IT management system supporting your business goals and customer satisfaction? Embracing ITSM principles as the foundation of your IT strategy can transform your service management processes into strategic assets. But what exactly does this mean? It means the guiding principles provide a framework for aligning IT with business objectives, not just to manage IT operations but to drive enterprise service management and foster organizational growth.