92 customer service statistics you need to know in 2025
Here are the trends, insights, and customer service statistics to know to exceed your customers’ expectations in 2025 and beyond.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Customer sentiment: What it is and why you need to measure it
Customer sentiment is a metric that businesses use to measure how their customers think and feel about their brand. Learn how to streamline it in this guide.
What is AI as a service (AIaaS)?
Artificial intelligence as a service (AIaaS) helps businesses of any size stay competitive by providing them with AI-powered tools and functionality.
Maxio's CEO on the dynamics of product-market fit in a changing landscape | Sit Down Startup
Welcome back to this week’s episode of Sit Down Startup! Today, host Adam O'Donnell sits down with Randy Wootton, CEO of Maxio, to delve into the intricate dynamics of sustaining product-market fit in the ever-evolving landscape of B2B SaaS.
Zendesk Generative Search for Help Center Live Demo
During our previous event on Zendesk AI for Help Centers, we showcased how Zendesk Generative Search works in action! Discover how this powerful AI-driven feature improves search functionality by providing users with relevant results and enhancing their support experience.
Zendesk Community Event Unlocking AI Success with Zendesk Knowledge
In our recent webinar, *Unlocking AI Success with Zendesk Knowledge Base*, we explored innovative strategies to elevate customer experience using AI. This session featured valuable insights from our expert panel, including members from the Zendesk CX, Product, and Community Teams.
How do I create custom fields in Sell?
Learn to create custom fields in your Sell account, which are perfect for storing and standardizing information in your leads, contacts, and deals.
Mastering IT Ecosystem Management
As a software provider, you know your IT ecosystem is the backbone of your business. Mastering its management isn’t just a necessity—it’s your competitive edge. By streamlining this system, you can unlock new levels of efficiency, productivity, and growth that help your software solutions stand out in the crowded marketplace. Think of your IT ecosystem as your most valuable resource, powering every aspect of your operations.
AI-powered ticketing automation: A complete guide for 2025
See how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.
20 chatbot templates to improve your CX in 2025
Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.