How to build a customer referral programme in 2025 (+ templates)
Customer referral programmes can help expand your audience and generate ongoing revenue. Learn how to build one and leverage our free templates today.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
B2B Customer Service: Top 6 Best Practices for Success
Therefore, delivering exceptional customer service is more than just a nicety—it’s a necessity. For B2B companies, fostering long-term customer relationships is critical for sustainable growth. Unlike B2C companies, B2B interactions often involve higher stakes, with decisions impacting entire organizations rather than individual consumers.
How to set reporting permissions in Zendesk Explore
Learn how to set and change your agents’ reporting permissions and Explore access in Admin Center.
Unleashing the Power of Customer Support in B2B SaaS with TeamSupport
In the fast-evolving B2B SaaS landscape of 2025, customer support has transcended its traditional role—it’s no longer just a necessary service but a strategic powerhouse. With industry trends shifting towards customer-centricity and data-driven decision-making, companies that invest in exceptional customer support gain a competitive advantage. Support teams are now at the forefront of driving customer retention, increasing revenue, and ensuring scalability.
What is an ISV Partner: The Power of Strategic Relationships
Strategic partnerships with industry leaders like Salesforce and Microsoft can be a game-changer for companies in the SaaS and Customer Service Management sectors. These alliances provide seamless integration with widely adopted platforms, improving efficiency and enhancing the customer experience. By tapping into these ecosystems, businesses can reach new audiences, optimize workflows, and maintain a competitive edge.
What is an ISV Partner: The Power of Strategic Relationships
Strategic partnerships with industry leaders like Salesforce and Microsoft can be a game-changer for companies in the SaaS and Customer Service Management sectors. These alliances provide seamless integration with widely adopted platforms, improving efficiency and enhancing the customer experience. By tapping into these ecosystems, businesses can reach new audiences, optimize workflows, and maintain a competitive edge.
Deep Dive into Zendesk Voice Community Event
On February 20, 2025 the Zendesk PMM & Community team hosted an engaging Deep Dive into Zendesk Voice Community Event, where attendees had the opportunity to learn from our product experts about maximizing the capabilities of Zendesk Voice for enhanced customer service experiences. The expert panel covered several essential topics, including: In addition to gaining valuable knowledge, participants were encouraged to engage with the panel by submitting their questions, which were addressed live during the event.
How to create your first dashboard
Learn how to create, customize, and share Explore dashboards.
How to manage team members access and permissions in Zendesk
Learn how to manage team members' access and permissions in Admin Center.
Optimized ITSM & Customer Service for ISVs
Meet Emma, the founder of SoftEdge Solutions, a growing Independent Software Vendor (ISV). As her company expanded its client base, it became clear that delivering high-quality products wasn’t enough. Managing internal operations, addressing client service requests, and ensuring smooth software deployments became overwhelming for her team.