Setting up for success with Zendesk QA: Core functionality
Explore the core functionalities of Zendesk QA and learn how to navigate the platform and set your account up for success.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Welcome to the resolution revolution, powered by #ZendeskAI
When customers or employees are asked, "Was your issue resolved?" trust to deliver a five-star answer every time. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Maximizing ROI with Live Chat: Automation and Proactive Engagement Strategies
In today’s fast-paced digital marketplace, businesses must find innovative ways to improve customer experience while optimizing costs. Live chat has proven to be a powerful tool, not only enhancing customer support but also driving measurable financial returns. By leveraging automation and proactive engagement, companies can significantly increase efficiency, reduce operational expenses, and improve conversion rates.
Relive the magic of Zendesk Relate: The future of AI-powered customer and employee service
Welcome to the resolution revolution. We unveiled the Zendesk Resolution Platform at, elevating customer and employee service for the AI era. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
What is Service Request Management?
Is your IT team overwhelmed with service requests? Are you tired of manual processes, lost requests, and frustrated users? Join us as we walk through the Service Request Management process step-by-step and explore best practices for improving it.
From Incident to Problem: How Vivantio Scales Issue Resolution
Not every support ticket is a one-off issue. When patterns emerge across incidents, it’s time to scale your approach. In this video, see how Vivantio's Problem Management helps service teams: Ideal for: Support teams, IT managers, and operations leaders looking to scale resolution processes without sacrificing visibility or service quality. Powered by insights. Aligned with ITIL. Backed by Vivantio.
How to report on first reply time in Zendesk
Learn to create a report on first reply time for tickets solved daily in the previous week. Good tip for support analysis.
How to create your first dashboard
Learn how to create, customize, and share Explore dashboards.
How to Master AI Data Integration: Tips for Operation Leaders
Data access has long been the lifeblood of business. But for today’s B2B SaaS companies, how data is accessed and utilized has dramatically evolved. For operation leaders, mastering the data integration process is now essential to making informed decisions and improving efficiency. If this scenario sounds familiar, you know how frustrating it can be to navigate fragmented data systems.
HR Service Management: How to Use Service Desk to Ensure Service Delivery
In this video, we explore HR Service Management (HRSM) and how it can transform your HR operations. From streamlining processes to improving employee satisfaction, HRSM offers a strategic approach to optimize service delivery. Watch as we break down the key concepts, benefits, and steps for successful implementation! 00:00:00 – Introduction 00:00:40 – What is HR Service Management? 00:01:42 – The HR Help Desk 00:02:41 – Benefits of HR Service Management 00:03:56 – Implementing HR Service Management 00:04:41 – Conclusion.