Teams | Collaboration | Customer Service | Project Management

96% of companies haven’t seen meaningful business value from AI. And yours might be one of them. IT leaders are spending big anyway – and wondering why projects still slip and service metrics refuse to improve. According to Atlassian’s AI Collaboration Index, 96% of companies haven’t yet seen meaningful business value from AI, despite widespread investment. AI has made it easier to get work done, but not easier to work together.

Call center WFM is the practice of managing your call center workforce with a proven framework or system. It combines forecasting, scheduling, real-time call center monitoring, and performance reporting into one operational framework. Whether you run a customer service center or virtual call center, this guide helps you to build a WFM system that actually works – step by step.

Attrition is not limited to employee turnover and hiring new ones. It’s an expensive process that costs your company money, knowledge, productivity, and time.

If your customer support strategy still involves people logging into one shared Gmail account, you’ve likely experienced a kind of ‘support black hole’. This problem involves missed emails, agents replying to the same customer with different answers, and losing track of which issues are resolved and which are still in progress. The problem is Gmail isn’t a ticketing system, so eventually your team will outgrow using just email.

Workforce management tools help businesses track time, manage schedules, monitor productivity, and keep teams organized and efficient every day. Written by: Sagar Modi.

Most people don’t think twice about what’s happening behind their screens at work. You log in, open your tools, reply to messages, and move through your day, assuming it’s business as usual. But in many modern workplaces, there’s more happening in the background than employees realize. Employee monitoring has quietly become a standard practice across industries. Companies use it to track productivity, protect sensitive data, and understand how work gets done.