Route tickets to groups based on the support address
Learn how to automatically direct incoming support tickets to your groups based on the support email address.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Wire and Collabora Announce Strategic Partnership to Strengthen Secure and Sovereign Collaboration
Wire, Europe’s leader in secure communication and sovereign collaboration, and Collabora Productivity, the company behind Collabora Online, today announced a strategic partnership to advance secure, interoperable, and sovereignty-focused collaboration capabilities for organizations globally. The partnership brings together two European technology providers with a shared commitment to open standards, transparent architectures, and verifiable security.
How MING Labs accelerates client innovation with Miro AI
MING Labs is a global venture builder and corporate innovation company that partners with organizations to discover new growth opportunities through design. Operating across multiple continents, the firm specializes in taking clients from high-level goals and initial ideas to market-ready solutions and first revenue, navigating the complex terrain of stakeholder alignment, customer discovery, and rapid prototyping.
Business process standardization: 4 stages + benefits
Business process standardization helps you run work in a consistent, repeatable way that supports scalability as teams grow. Instead of each team handling the same work differently, you rely on shared workflows and clear expectations to manage time, capacity, performance, and new processes more reliably. This reduces rework, makes daily operations easier to manage, and improves operational efficiency as your organization scales.
How to Operationalize Risk & Compliance in Hybrid Work-Without Slowing Teams Down
Learn how to proactively manage hybrid work risks—from cross-border compliance to insider threats—with Insightful turning policy into live oversight.
How to Measure Productivity: Formula, Metrics, and Best Methods
Productivity is a concern of every workplace, and only some companies know how to measure it in the right ways. Team stays busy, hours are accurately logged in, and tasks are also getting completed, but most of the leaders are not able to sense whether efforts are being put in the right ways or not. Decisions about work performance, hiring new employees, improvements, and upgrades are disturbed and are entirely based on assumptions rather than facts.
Your Contact Center Can Do Better: Intelligent Routing for Better CX
Frustrated customers are not random. They are the result of outdated contact center systems, poor queue logic, and call routing that sends customers to the wrong agent. In this video, we break down the real reasons why customer experience suffers in many contact centers. You’ll see how long wait times, misrouted calls, and disconnected processes hurt both customers and agents — and why intelligent routing is becoming a core requirement of any modern CX platform.
Where Did the Hours Go?" The Question No One Wants to Answer
There’s one question that can make even confident teams pause: “Hey… where did the hours go?” You know the work was done. You know the team was busy. But explaining why the hours were spent the way they were? That’s where things get uncomfortable. This video captures a moment most service teams know too well. The scramble through tools. The half-answers. The silence while the client waits. Not because anyone is hiding effort. But because effort without visibility doesn’t tell the full story.
How to Finally Overcome Scheduling Issues: Advice from Seasoned Managers
Struggling with scheduling issues? Learn how to fix no-shows, shift swaps, and more with advice from seasoned managers.
Transform your employee onboarding with AI personalization
We put so much effort and money into finding and hiring new talent. We need to put as much effort into making them feel like they made the right decision — even before day one. A positive first impression during employee onboarding builds a foundation for long-term success.