Teams | Collaboration | Customer Service | Project Management

Most everyone would like to think that they have great and, consequently, productive employees. However, studies show that employees are only productive for 2 hours and 23 minutes of their work day. While you might be blown away by that statistic, the truth is that employees can become very distracted by chatty co-workers, unproductive websites, and other workplace distractions. These issues are just the tip of the iceberg when it comes to improving employee productivity.

The customer service experience is one of the most important aspects of a sales-driven business. When consumers have a good one, they are more likely to purchase again and to refer friends and family. This is all in addition to establishing a quality reputation as a business that takes care of those that work with them. Customer experience is different from good customer service, in any case.

A guide to performance standards and how they can make your hiring strategy more effective.

Accurate time tracking can help a virtual assistant with client invoicing, project management, productivity tracking, and more. But there are many time tracking tools in the market, and you may need help to choose one that suits your requirements. In this article, we’ll explore the 12 best time tracking software for virtual assistants, their features, pricing, and customer ratings. We’ll also explain how to select a suitable time tracking tool and the benefits of time tracking.

Some years ago, I wrote a blog called Always Stop for Donuts. In it, I spoke about the employee experience and the impact of connection. In that blog, I touched on how to grow roots amidst the waves of change. Years ago, the formula for growing roots seemed simpler: connect with employees (people), know your stuff, grow yourself, take chances, never let off the gas (except to stop for doughnuts on the way to the office.)

If you’re a product leader at a large company managing multiple product lines, you know you need visibility across your teams to ensure you have all the necessary information to make the best possible strategic decisions for the business. Every product organization has some process for managing their portfolio of products and initiatives.

In this post, we look at how small businesses can use payroll software to: The first software we’ll cover is Buddy Punch, our payroll software for small businesses. Then, we’ll cover 5 additional options.