Teams | Collaboration | Customer Service | Project Management

If your All Chats list has grown to the point where finding anything feels like work, you're not alone. A long, flat list of rooms and DMs doesn't scale — the important conversations get buried, the noise is always visible, and keeping on top of it all requires more effort than it should. Introducing sections!

There’s an old temptation buried in every workplace, and it rarely announces itself with a bang. It shows up as a supply closet that’s never inventoried, a spreadsheet quietly adjusted after everyone else has gone home, or a company card that slowly begins to feel less like a business expense and more like a personal allowance. Nobody wakes up one Monday and decides to become a thief. It happens one reasonable-sounding exception at a time.

Most advice on improving remote team communication reads the same way: over-communicate, use video when possible, set clear expectations, choose the right tool. It's not wrong, but it's generic enough to apply to any team, anywhere, which is exactly why it rarely fixes anything. The more useful question isn't "what should teams do differently" — it's "what does the actual data show is going wrong, specifically, on remote teams right now?" ‍

Self-hosted messaging is a communication solution where an organization hosts and manages its own messaging server instead of relying on a third-party cloud provider. It gives complete control over messages, files, user data, and security, making it the preferred choice for enterprises, government agencies, defence organizations, and other regulated industries that require data sovereignty and compliance.

AI has made every individual faster. The harder question — one we spent the day discussing at Canvas 26 Sydney — is whether it’s made teams faster. Those aren’t the same thing, and confusing them is where a lot of organizations’ AI ambitions get stuck. Jacky Koh has watched it happen up close. As founder and co-CEO of Relevance AI, an AI workforce platform used by Canva, Databricks, and Uber among many others, he spends his days helping companies put agents to work.

Whether I speak to customers or Atlassian’s own engineering teams, the message is consistent: the unprecedented adoption of powerful coding agents has transformed software development, but the hard parts of delivering software are…gasp…still pretty hard. Teams still have to decide what to build, and why it should exist. They need to understand the system they’re changing and which constraints matter.

Managing a remote graphic design team and managing a remote BPO or RCM (Revenue Cycle Management) team are not the same problem, even though most workflow advice online treats "remote team management" as one generic category. A design team's workflow moves through creative stages with some flexibility in timing.

Defence-grade encryption is a level of cryptographic protection, typically built on standards like AES-256 and end-to-end encryption with strict key management, that meets the security requirements demanded by military, government, and other high-risk organizations. The problem is that "defence-grade" and "military-grade" have become marketing terms slapped onto products with little regard for what they actually mean.