Release 1.8.0: Smarter Compliance and Improved User Experience
We’re excited to announce the launch of Luware Recording 1.8.0, which brings with it new tools to streamline compliance and enhance user experience.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Kent County Council improves call answer rate by 44% with Luware Nimbus
Queue time down to 30 seconds and first call resolution improved with Luware's contact centre solution.
How to Improve Customer Service in Government
Ever tried getting help from a government agency and found the experience less than ideal? If you have, you probably know that customer service in the public sector often feels complicated and slow. However, a shift is underway as more government agencies recognize the need to improve the public sector customer experience. Many public sector organizations are now actively working to make interactions smoother and more positive.
Redefining Customer Support: AI for Customer Service
You're likely hearing a lot about Artificial Intelligence these days. It seems to be everywhere, transforming industries and how we work. Perhaps you're wondering how, or even if, AI for customer service truly fits into your operations. Maybe you feel behind the curve, seeing competitors adopt new technologies. You might worry about the cost, the implementation, or simply understanding what AI actually does in a customer service context.
Luware launches Virtual User: AI-powered automation for contact centres
New feature includes smarter routing, sentiment detection and language recognition.
Luware
Luware develops customer service solutions that enable organizations to communicate more effectively.
Unlocking Teams Phone Extensibility Insights from Industry Experts on CCaaS Integrations
Join us for a comprehensive panel discussion featuring industry leaders: as they explore the current landscape and future of Teams CCaaS integrations. In this insightful recording, we delve into: Don’t miss out on this opportunity to stay ahead in the evolving world of communication platforms!
Luware launches Luware Nimbus Power, delivering the next-generation of Teams-integrated contact centers
Powered by Microsoft's new Microsoft Teams Phone extensibility, Luware Nimbus Power seamlessly integrates Teams' telephony with Azure Communication Services (ACS) for enhanced communication.
Luware Nimbus Power Explained
At Enterprise Connect, Microsoft announced Teams Phone extensibility. The new model allows independent software vendors (ISVs) to leverage Azure Communication Services (ACS) with Microsoft Teams for enhanced communication. Luware is one of the first Microsoft ISV partners to provide the next-generation Teams-integrated contact center. Luware can now offer the first version of the next generation Teams integrated contact center with Luware Nimbus Power, which is based on the existing Nimbus platform.
