How to Create and Utilize Ticket Templates
Create Ticket Templates that can automate and optimize your workflow in TeamSupport. Gather the right information the first time by populating customer and agent-specific templates.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Track Billable Hours in TeamSupport
Do you track support hours or charge by the project or for your services? You can easily track this in TeamSupport. Take a look!
Creating a Pie Chart in TeamInsights
See how to create a drillable pie chart using the TeamInsights BI Tool.
Using the Pulse in TeamInsights
Use the Pulse to monitor your data for any/all abnormalities in your data.
TeamInsights full demonstration
See the differences between TeamSupport Reporting and TeamInsights and how TeamInsights can give you a closer look at your support data.
How To Create Multiple Dashboards
See how you can benefit from data-specific dashboards in TeamInsights!
Creating Specific Filters in TeamInsights
Drill into your data quickly and accurately with powerful filtering in TeamInsights.
Creating a Line Chart in TeamInsights
Demonstration of creating a line chart in TeamInsights.
Ticket Deflection: The Key To Increasing Customer Support Efficiency
Ensuring that customers have a superior experience using a product or service is a top priority for most companies. Customers expect to have access to fast and easy customer support when and where they need it. As a matter of fact, research shows that 40% of customers stopped doing business with a company due to poor service. However the current economic climate is forcing more companies to make tough decisions regarding where to focus their resources.