Auto Translate in Messaging and Live Chat
Do you have a customer reach that goes around the globe? Allow your chat agents to speak in the language of your customer.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Messaging and Live Chat Integrations
Do you have a CRM or another system that you want to push or pull information from? Messaging and Live Chat integrates with several systems to make sure your chat agents and other members of your team have visibility of every chat.
The New Enhanced Jira Integration (Coming Soon)
Get a first look at the new TeamSupport Jira integration. Take advantage of new features like: This feature is coming soon! Please reach out to your Account Executive or Customer Success Manager to learn more.
Chatbots: Empowering Customer Service Amid Turbulent Times
Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. At the same time, chatbots are solving a very real problem taking place today: of a decrease in available customer service agents and positive customer experiences due to an economic downturn. Some of the biggest corporations in the world are experiencing layoffs.
Reporting and Dashboards in TeamSupport
Create dynamic reports in TeamSupport to assist you in making proactive decisions for your team and your customers.
Create Tasks and Manage Projects in TeamSupport
Are you having trouble assigning tasks or getting the right people around the table to work on a project? Using the Task module in TeamSupport can help you make sure that work is being completed for short-term and long-term tasks.
Seamless Ticket Creation with the TeamSupport E-mail Integration
Create multiple avenues of customer ticket creation with a branded and seamless customer experience. Take a look at TeamSupport's E-mail integration and how you can open multiple ways to create tickets while informing your customers of each update with a complete branded experience.
How to Create and Utilize Ticket Templates
Create Ticket Templates that can automate and optimize your workflow in TeamSupport. Gather the right information the first time by populating customer and agent-specific templates.
Track Billable Hours in TeamSupport
Do you track support hours or charge by the project or for your services? You can easily track this in TeamSupport. Take a look!
Creating a Pie Chart in TeamInsights
See how to create a drillable pie chart using the TeamInsights BI Tool.