The cost of siloed CX: Why unified workspaces are now a business imperative
Fragmented stacks don't just frustrate customers. They quietly raise costs, slow agents, and cap what AI can actually do.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
The making of a new-era IT leader
AI has changed what IT does. The job of leading has changed even more.
How customer service goes from 'help' to a strategic intelligence layer
Every customer interaction is a data point. An AI-native approach turns it into competitive advantage.
IT leaders say they can see 'shadow AI.' Their own data says otherwise.
New research reveals a striking gap between how much control mid-market IT leaders believe they have over unsanctioned AI, and how much they actually do.
How this CTO builds the foundation for AI
Robert Lyons has a message for leaders chasing the AI moment: Slow down, clean up your data, and build from a foundation that can support what you're promising.
The Modern Tech POV with Dan Keyworth
In this episode of The Modern Tech POV, Dennis Woodside, CEO at Freshworks, sits down with Dan Keyworth, Executive Director of Performance Technology and Systems at McLaren Racing, the reigning Formula One Constructors' Champions. McLaren runs one of the most demanding technology operations in the world. 26 race weekends a year. A new network built from scratch at every circuit. 100,000 telemetry parameters per second. And zero margin for error.
Change is good, right?
New studies about AI adoption and employee experience show the ups and downs of change—and why workers feel empowered as long as they have the proper supports.
Freshservice ITSM: Modernize IT Operations with AI, Automation & Proactive Service Management
IT teams today are expected to deliver more than fast resolutions—they’re expected to be strategic business partners. Freshservice helps IT unlock that value with AI-powered ITSM, proactive operations, enterprise-grade ITIL support, and modern employee experiences. In this video, discover how Freshservice transforms IT service management across incident, problem, change, and service request management lifecycle—while improving visibility, automation, and user experience.
What is ITOM? | IT Operations Management Explained | ITOM Made Easy
What is ITOM? IT Operations Management or ITOM is the set of IT management capabilities organizations need to effectively manage the provision, capacity, availability, and performance of the IT infrastructure - which includes computing, network, and application resources. IT operations management, or ITOM, has gained prominence as an area of strategic focus for IT management leaders and their teams. Now is a good time to take a detailed look at ITOM and how your team and your business might approach it successfully.
The future of service software is uncomplicated | Refresh Virtual Summit, June 2025
Complexity is the enemy of exceptional service. It slows teams down, drives up costs, and creates friction for businesses, employees, and the customers they serve. In a world where many are weighed down by bloated software and rising costs, Freshworks takes a different approach.