Teams | Collaboration | Customer Service | Project Management

Welcome to Part 2 of our Workforce Management (WFM) Onboarding Series! In this session, Eddy Priore and Teresa from the Zendesk WFM Success Team walk you through the essentials of reporting and forecasting within Zendesk’s WFM tool. Whether you’re new to WFM or looking to level up your skills, this webinar covers everything you need to know about: Understanding real-time agent activity, attendance, and status tracking.

See how Zendesk Copilot helps your teams drive faster, smarter resolutions. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Thank you for joining the first session in our AI Summit deep dive series focused on Zendesk Copilot! See how Copilot helps agents and admins work smarter and faster by guiding workflows, supporting agents with clear steps, and enhancing voice interactions in real time. Highlights include - Q&A Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Learn how to enable and set up AutoQA categories in your Zendesk QA account.

Automate 30%+ of email requests with AI agents that deliver fast, human-like answers to common customer questions. Now available for all Zendesk customers. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Learn how to set up the connection between Zendesk and your facebook page to address questions and comments from your followers.

Learn how to create, configure, and publish an AI agent with Zendesk AI Agents – Essentials.

In this session, the WFM team will walk you through getting started with Zendesk Workforce Management.

With generative AI, Zendesk admins can now create custom apps in minutes, simply by using plain language prompts. No tickets, no sprints, no code, no expensive development. Just apps that boost agent productivity and move business forward. What used to take months can now be achieved in minutes. App Builder empowers teams to deliver smarter, more tailored support. Start building today!

Troubleshoot access to Zendesk reporting. Use this guide for quick solutions to common issues, from login problems to permissions errors.