Teams | Collaboration | Customer Service | Project Management

Learn about Copilot auto assist mode, setting up procedures, actions and action flows. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Ready to build a help center that truly helps your users? Join our experts as they guide you through step four of our self-service series, focusing on testing your setup and monitoring performance. In this video, you will learn how to test the user experience, launch with your most important articles first, and use data to make smart improvements. This session includes practical demos and insights from our live Q&A to help you create an effective help center that customers will love.

Join us and learn how to read and understand your forecast, manually adjust forecasted inbound volume and required staffing, and grasp algorithm selection. Gain clear, practical skills to optimize your planning and staffing needs with confidence. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Get comfortable, relax, and enjoy the recap of the third episode in our webinar series 5 steps to get started with self-service series. On July 29, we delivered Step 3: Create your knowledge base articles. Join us as we showcase how to confidently build and optimize knowledge base articles that address real customer issues. Using Zendesk tools, AI enhancements, and best practice writing techniques, participants learned to create clear, searchable, and helpful content to reduce support tickets and improve self-service satisfaction.

Discover how Zendesk AI agents that act human build trust and transform customer experience in this session. Learn how AI agents handle up to 80% of tickets, freeing your team for complex issues while maintaining empathy and quality. Explore native quality assurance tools with dashboards and automated scoring that monitor AI and human agent performance. Watch the live demo to see QA insights in action and learn how to deliver smarter, personalized support at scale.