Teams | Collaboration | Customer Service | Project Management

In this recording of the Zendesk Community - AI Summit Deep Dive, we explored how to elevate customer service with the latest AI innovations! This session covered key topics like Agent Copilot, AI Agents, and AI-Powered Voice. Watch to discover how these tools can help your team provide better support, automate common inquiries, and create smoother interactions that boost customer satisfaction.

In this video, we'll discuss how Zendesk's workforce management can simplify your agent scheduling, improve ticket forecasting, and increase team productivity, all natively to Zendesk.

Zendesk QA pinpoints conversations with positive or negative sentiment, identifies outliers, churn risk, escalations and follow-ups across all conversations – even those done by outsourced teams. This video will cover ways that quality assurance can benefit you and your team, how to measure QA, and how to bring it to your business.

What is WEM & why should I care? | Zendesk Customer Success Workforce engagement management, or WEM, is a comprehensive suite of tools designed to optimize your support operations, enhance service efficiency, boost agent performance, and create a better overall experience for your teams. This video will help you better understand why and how WEM can improve your team's workflows and practices. ️

What does WEM do for me? | Zendesk Customer Success This video will cover what workforce engagement management is, how Zendesk can assist with it, and the benefits that you'll see with your team after you implement it into your practices!