Teams | Collaboration | Customer Service | Project Management

Sleep innovation brand Simba uses Geckoboard to turn invisible support issues into immediate action, while keeping their distributed team engaged through healthy competition. Graham Paddon is Head of Customer Experience at Simba, the sleep innovation brand on a mission to solve the world's sleep crisis.

Keeping support teams motivated is a constant challenge. As ticket queues grow and SLAs slip, even your most engaged agents can start to feel like they're just keeping their heads above water. It's easy for performance to drop and morale to follow. That's where gamification, when done properly, can make a powerful difference. It helps in two key ways. First, it gives agents real-time visibility into the impact of their work, creating a sense of ownership and momentum.

Introducing the new Setup Dashboard—your command center for onboarding clarity. In one real-time view you can instantly gauge account-setup progress, spot which teammates still need to install the desktop, mobile, or browser apps, and identify users missing billable or cost rates. Actionable prompts let you nudge holdouts or add missing details on the spot, so your entire team is fully configured and ready to work in minutes.

Most sales leaders have the data. The problem is knowing what it means, and when it matters. HubSpot captures everything, from deals created to activities logged. But that information often stays locked behind filters or buried in reports. By the time a manager spots a slowdown in the pipeline or realises forecast confidence is slipping, the moment to act has already passed. This is not just a reporting issue. It is a performance issue.

At Zendesk Showcase London, Geckoboard CEO Tom Randle sat down with Chris Brogan, VP of Customer and Risk Operations at Token.io, for a fireside chat about how their support team is doing something pretty radical: turning customer data into a strategic asset across the company. What followed was a goldmine of insights into how support dashboards are transforming Token’s operations, culture, and even hiring decisions. Here are 9 lessons from their conversation.

Zendesk recently launched its brand-new Dashboard Builder, and there’s plenty to get excited about. To help you get the most out of it, we asked Zendesk Expert Jude Kriwald to break it all down. In this post, he covers what’s changed, what’s improved, where there might be challenges, and how to successfully migrate your existing dashboards. Zendesk recently launched a new Dashboard Builder in Explore.

Employee performance dashboards are becoming a must-have tool for managers and HR professionals who want to streamline their operations, make smarter decisions, and create an environment where employees can truly shine. Think of it as a dashboard in a car, but instead of tracking your speed and fuel levels, it tracks your team’s output, engagement, and overall productivity.