Teams | Collaboration | Customer Service | Project Management

Have access to real-time analytics that gives you a birds eye view of your chat agent and chat bots performance as show what your customers are interested in most!

They are an everyday occurance, the chat troll..But how do we make sure we are not bothered by them again. Have a look and see how we do this with our Messaging and Live Chat tool.

Keep track of how your chat agents are handling and responding to new chats. Find excellent training opportunities and take over chats when needed.

The more detailed version of our Supervisor View.

Learn how to turn on and start taking advantage of Zendesk’s Advanced AI capabilities. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

✍ Zendesk’s generative AI capabilities can help agents respond to customers more quickly, accurately, and consistently, by writing better messages. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

🔍 A macro is a prepared response or action that an agent can apply when they are creating or updating tickets. Creating macros can be a tedious process — until today. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

🤖 Bots powered by #ZendeskAI are better at solving customer problems. ✍ Ready-made templates for quick and easy deployment make the customer experience seamless for both agents and customers. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.