The Evolution of Customer Support: Current Trends and Future Predictions
Is your team ready for the future of customer support? We've compiled some of the latest trends and advancements that will shape the landscape of customer service.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
The Impact of ITSM in Higher Education
Freshworks’ Fredrik Hallberg, Regional Sales Director speaks with Iain Cameron, User Services Manager at University of Aberdeen, and Sonja Browning, Chief Digital Information Officer at Brunel University to explore how higher education institutions can implement technology to improve student and staff experiences.
What's New With InvGate: March Updates
March brings some relevant news for our solutions. InvGate Service Desk got certified, and InvGate Insight’s integrations have expanded, amongst other exciting announcements. But before we see the product updates in detail, let’s begin with huge company news!
Product Lines and Products.
Take a look at how you can utilize TeamSupport products to automate your customer service experience and make a splash for your customers.
Best Practices for Effective Support: A Guide to Customer Intelligence
In today's highly competitive business environment, a company's success hinges on its ability to provide effective customer support. A key aspect of this is team collaboration - the more effectively your team can work together, the better they will be at solving customer issues and delivering a superior experience. Let's discuss how team collaboration and customer intelligence can enhance your team's performance.
Travel chatbots: Top examples that travelers and businesses love
How are travel companies performing today when it comes to support? In a recent experiment covered by NASDAQ, customer service quality was tested and measured across 3,000 of the top global travel and hospitality brands worldwide. Let’s just say there’s lots of room for improvement. To remove stress and surprise and delight customers with effortless experiences, companies are adopting AI-powered travel chatbots to engage with guests at every step of the customer journey.
Four examples of world-class customer experience design
Companies are increasingly trying to promote customer experience into a key selling point. And for good reason—the Zendesk Customer Experience Trends Report 2021 found that 75 percent of customers will pay a premium to buy from brands that provide a great customer experience. Exceptional customer experiences require exceptional customer experience design. But what does that customer design really look like?
Small companies got faster at solving customer issues last year-here's how
When a customer has an issue, all they want to do is solve it—quickly. In fact, 73 percent of customers say that speedy resolutions sit at the very top of their priority list. This should have companies paying attention. Why? Good support experiences have become critical drivers of customer loyalty and spend. Getting faster answers for customers often means scaling resources. But for smaller companies, adding new agents or technologies can be a tall order.
InvGate Service Desk Obtains PeopleCert's ITIL 4 Certification
It brings us great joy to announce that InvGate Service Desk has obtained PeopleCert’s ITIL 4 Certification, showcasing our ongoing dedication to upholding the highest industry standards and delivering a reliable solution for our users across the globe. Following rigorous assessments, an accredited consultant from PeopleCert conferred the ITIL 4 certification upon InvGate Service Desk 7 (the latest version of the Service Management tool), acknowledging its alignment with the following practices.