Teams | Collaboration | Customer Service | Project Management

Zendesk Platform: Insights to Connect and Protect Data

Mar 12, 2025 By Zendesk In Zendesk
In our recent event, we explored how the Zendesk Platform can revolutionize your customer and employee service experience. Attendees discovered essential features that securely connect business and employee data across systems, optimizing workflows for both employees and agents. The session included live demos showcasing these powerful tools in action!
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Virtual Event: How Support Insights Fuel Business Growth

Mar 11, 2025 By TeamSupport In TeamSupport
Hosted by TeamSupport and Level Equity, our panel of support experts went beyond resolution times and CSAT to explore how modern support teams can leverage data for real company and customer impact. They also dove into how support data can drive adoption, mitigate risk, uncover growth opportunities, inform product decisions, and shape AI strategies.
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workativ

Agentic reasoning: The fuel to agentic AI's decision-making

Mar 11, 2025 By Narayani Iyear In Workativ
Today, we are at the cusp of another significant advancement in AI, Agentic AI. Agentic AI is autonomous, self-directed, and goal-oriented. Unlike traditional AI, which waits passively for user prompts, agentic AI can execute multi-step tasks, adapt in real-time, and respond with minimal human intervention. Gartner predicts that by 2028, 33% of enterprise software applications will include Agentic AI, up from less than 1% in 2024, enabling 15% of day-to-day work decisions to be made autonomously.
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Building your ideal Zendesk account - Part 1: Organizing your team

Mar 7, 2025 By Zendesk In Zendesk
On March 4th at 11:00 AM CST, the Zendesk team hosted the first weekly webinar of the Zendesk essentials series. The topic was Building your ideal Zendesk account - Part 1: Organizing your team. In this session, the team discussed the importance of planning your workflow and covered key features such as roles, groups, organizations, and user and org fields.
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Workflow: How to make a reopened ticket unassigned

Mar 6, 2025 By Zendesk In Zendesk
Learn how to use Zendesk triggers to reset the assignee field when a customer reopens a solved ticket. Ensure efficient ticket routing. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
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