How to set the ticket priority with a trigger
In this tutorial, learn how to create a trigger to set the priority of a ticket based on the support address it's received.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
How to turn off chat when there's no staff online
Learn how to set chat availability in Zendesk Live Chat by adjusting operating hours to match your team’s schedule.
Proven B2B Churn Mitigation Strategies That Strengthen Customer Retention
Churn in B2B scenarios is far more than a lost contract—each lost client erases months or years of sales, onboarding and relationship investment. As Gartner notes, customer acquisition remains heavily prioritized, while retention often lags. That’s why B2B churn mitigation isn’t just reactive—it must become a proactive discipline.
Unlocking the Power of Approvals
Discover how Zendesk’s Approval Requests can simplify and automate your approval processes!
Where are my live chat settings?
Learn how to find and manage your live chat settings in the Chat dashboard as a Chat admin.
How to set reporting permissions in Zendesk Analytics
Learn how to set and change your agents’ reporting permissions and access in Zendesk analytics.
Exporting options for the Reviews dashboard
This guide shows you how to download your Zendesk QA reviews dashboard, select the right format, and customize what data appears. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
AI Summit series: Contact Center
Welcome to the final session of our AI Summit deep dive series! Join Zendesk experts as they explore how cutting-edge Voice AI and Contact Center innovations are revolutionizing customer service. In this webinar, the team will showcase: How Zendesk Contact Center transforms CX with scalable, omnichannel AI-powered solutions The power of Voice AI Agents in automating routine calls—boosting efficiency while maintaining a human touch.
Workflow: How to create reminders on tickets that are on-hold
Learn to send reminders to agents for on-hold tickets using macros and automations. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
Intelligent triage: How to proactively request more information from your users in tickets
Learn how to use your intents from intelligent triage to automate your replies to customers and proactively collect information from them in your support tickets.