Teams | Collaboration | Customer Service | Project Management

The August 2023 release of OneDesk is now live! In this release the team has added a variety of usability enhancements and useful new features.

Businesses nowadays are operating at different heights of hybrid work environments. This setup offers flexibility to workers with over 70% wishing remote work options to continue. With business operations and employee expectations changing by the Covid-19 pandemic, technology becomes more essential for bringing collaboration and connectivity together. Microsoft Teams, in particular, is one of the tools designed with virtual and hybrid work environments in mind.

When you manage hybrid or remote workers, tracking employee activity can sometimes be challenging. To get real-time visibility, you may have considered live screen monitoring software. However, you’ve probably found that it has more flaws than advantages. This type of software easily crosses the line into micromanagement and often serves as a surveillance tool. Should you ever use live screen monitoring, and is there a better option?

Time theft may seem like something out of a blockbuster sci-fi film, but the truth is far more prosaic and an everyday thing than it appears. The financial repercussions of employee time theft might be considerably greater than you realize for many small organizations. Time theft is a minor offense that may quickly escalate into a major issue. Learn what time theft is and how to avoid it in the workplace. Employers cannot prevent time theft unless they understand how to detect it.

Remote work, that little accommodation everyone is after right now and for a good reason, is becoming increasingly popular. Nowadays, companies are more than ever exploring remote work options due to the financial, environmental, and health benefits of remote work. Remote work is here to stay, and remote workers need the right skills to succeed. But, what makes a remote worker successful? Is it the ability to work independently? Being able to stay organized and on task? Or is it something else entirely?

Are you a digital agency struggling to keep up with the ever-evolving world of technology? Or are your in-house IT resources stretched thin, hindering your ability to grow & thrive in this competitive landscape? If so, it’s time to consider harnessing the power of IT outsourcing. IT outsourcing is quickly becoming one of the most desirable options for digital agencies, allowing them to access skilled personnel and specialized technologies quickly and cost-effectively.

For most people, having a bank account is second nature. It facilitates so many of the things we do every day, even if we don’t actually go into a physical branch. A lot of people won’t even buy coffee without using a bank card or app nowadays. But that’s not everyone’s reality. In fact, there are 1.3 million people in the UK who don’t have a bank account, and in Eastern Europe, a third (33 per cent) of people are unbanked.

In today's work environment, collaboration and document sharing have become essential components for successful business operations. The seamless exchange of ideas and information between team members is crucial to drive innovation, maintain productivity, and achieve organizational goals. This collaborative approach not only streamlines workflows but also cultivates a sense of teamwork and unity among employees.

Customer Service Chat Software: Providing excellent customer service through live chat is crucial for any modern business. Keeping customers happy ensures positive brand experiences and loyalty over time, but many businesses settle for experiences that frustrate customers. Transforming customer service chat support takes more than just installing a tool or software and giving split-second responses.