Teams | Collaboration | Customer Service | Project Management

Elevating Customer Support: Five Goals to Focus On

In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand.

How to automate your work with Slack

Workflow Builder is a tool in Slack that allows you to automate tasks without needing to know how to code. You can use it to create workflows that send messages, create forms, or integrate with other apps. Here are some examples of common tasks you could automate with the workflow builder: Let’s work together and create a workflow using Workflow Builder, showing you how to get started + some best practices.

2024's Ethical Employee Monitoring Software

Get ready to discover the latest ethical employee monitoring software tools of 2024! Companies that use ethical monitoring gain an advantage by treating their employees fairly while keeping track of work. Ethical monitoring helps follow the rules, keeps the workplace fair, and ensures everyone feels respected. Ethical monitoring is vital for companies. Without the right tools, they face: This blog post will share the best ethical monitoring tools that can solve these problems.

Is your marketing plan set up to succeed in 2024? Use this checklist to find out.

It’s crunch time for marketing teams, with 75% of CMOs facing pressure to do more with less. But in the quest to drive revenue, a great marketing plan isn’t always enough—it’s how you implement it that matters. In this article, learn how leaders can put their annual plans into action and ensure every campaign is set up to drive revenue growth, without wasting valuable time and money in the process.

ITSM Use Cases: Real-World Scenarios

Welcome to the world of IT Service Management (ITSM) where organizations can leverage ITSM use cases to address real-world scenarios. ITSM is a versatile framework for managing IT services, offering the potential to enhance your business operations and improve efficiency. By leveraging ITSM use cases, you can optimize your IT processes and aim for better business outcomes.

Categorization: Discover How Employees Spend Their Time with Insightful Categorization

Get extra granularity in your workforce analytics as you further categorize employee time data using Insightful's software employee monitoring tools. Quickly identify productivity patterns and use the mental scaffolding to make better decisions.