Working at a call center isn’t easy. In fact, over half of call center employees feel burned out on a daily basis.1 Call center agents who are very stressed out struggle to provide great customer service. And when they leave out of burnout, it gets expensive. The average cost to replace an employee is six to nine months of their salary.2 But call center stress isn’t inevitable.
Knowledge workers today are more distributed than ever. They’re also more distracted. In fact, 80% of employees work with their inbox and communication apps open, leading to nearly 75% feeling pressured to multitask during the day according to the Anatomy of Work Index. The result? Lower efficiency, overlooked messages, and missed deadlines.
From simple task management and smooth team communication to efficient knowledge management, the cloud offers valuable productivity tools that can help companies be more productive in their day-to-day lives, all for free.
Are poor productivity and dissatisfied customers one of the biggest challenges for your company? Do your employees lack a clear understanding of their roles and Standard Operating Procedures? Is your company struggling with operational efficiency?
Trying to figure out how to stay focused at work? Don’t worry: you’re definitely not alone. Right now the majority of workers are dealing with burnout in some way, shape, or form. And while many of us have been fortunate enough to work from home or remotely recently, there are still plenty of well-documented distractions to contend with. Listen: losing focus happens. That said, constant interruptions are stressful and represent a massive drain on your productivity.
