Teams | Collaboration | Customer Service | Project Management

On February 11th, the community hosted a panel of Zendesk & Moderator experts on Explore. They shared their best recommendations and tips on Explore migration and set-up, with a small open session following their demos.

Delivering a more memorable, fulfilling customer experience starts with — no surprise here — understanding your customers. It means putting them first, and IT leaders have a big role to play in emphasizing customer needs and expectations. This video dives into the topic and reveals insights and techniques for IT leaders.

Take 60 seconds and learn about three things that are new in Asana.

Notifications are a great way of keeping people up to date of what is going on with the documents they put into a workflow. To send a notification, first define the recipient users and user groups. Then enter the notification subject and the message. You can also specify the user from metadata or state transitions.

Apploye Timesheets Overview As the timesheet plays a vital role in the organization, to know about detailed timesheets this article will help a lot.

Report is a feature where an admin/owner can find all the time logged and total employees overview on a single place.

Undoubtedly, existing employee functions have been greatly affected by digitalization. Some are even concerned that digitalizing certain processes may lead to laying off employees. Waweru Mathenge, Chairman of the Insitute of Certified Secretaries in Kenya, explains how digitalization redefined the roles of corporate secretaries. This quote is from Going Digital in the Boardroom: Considerations and Challenges, a webinar powered by Convene and the Corporate Secretaries International Association, held on January 27, 2021.

This sneak peek introduces the Custom Statuses feature. Custom Statuses allow users to add a descriptive status message and status emoji that’s visible to all users. Users will gain the flexibility to express their current status in any way they prefer.

Shy from Contentful joins Aydrian to continue working on the Adafruit MagTag. They work on sending the displayed blog post from Contentful to a Discord channel using Courier. Click "Show More" to jump to key moments in the video. Check out part 1 where they use the Contentful GraphQL API and get some of the latest blog posts from the Contentful website to display on the e-ink screen. Courier: The smartest way to design & deliver notifications. Design once, deliver to any channel with one API.

The trend is clear: boards have accelerated and elevated their digitalization initiatives. So what are the most significant changes when boards go digital? Raymond Lam, CEO of DrewCorp Services, talks about how the ability of boards to embrace change shapes the success of boardroom digitalization. This quote is from Going Digital in the Boardroom: Considerations and Challenges, a webinar powered by Convene and the Corporate Secretaries International Association, held on January 27, 2021.